John Quinto Email & Phone Number

Cincinnati, Ohio, Us

As a Market Unit Commercial Operations Head, I was responsible for ensuring the portfolio success of professional services accounts, nurturing client relationships, and driving new business development. In this role, I oversaw client management and supported new business development to ensure seamless execution. To deliver on these objectives, I provided leadership and guidance to a team of engagement leaders and client directors.During my tenure, I provided impeccable services to several reputable accounts in my portfolio, including Deloitte, PwC, and Bain & Co. I maintained a deep understanding of each client's unique needs and worked closely with them to provide tailored solutions that met their specific requirements.A few of my key accomplishments are mentioned below:✰ Received rapid promotion from Key Client Account Leader to Market Unit Commercial Operations Head over a span of one year by demonstrating outstanding performance results.✰ Secured $2M+ in Expand Sell business within four months through extensive pitching.✰ Drove growth of in-scope accounts by 12% through new business development, fulfilling TCV Targets for first full quarter.✰ Optimized profitability by 7% by executing rate renegotiations and organizational optimization.

Hebron, Ky, Us

Here, I was tasked with directing all functions related to sales, new business development, and client management.A few of my notable accomplishments are:✰ Succeeded in generating $1M in new business within two months through collaboration with Epson.✰ Recognized for attaining and surpassing 2020 EBITA targets despite COVID-19 economic challenges.✰ Identified and capitalized on new business development opportunities into technical staffing, software optimization cloud transformation, while cooperating with CloudLogic, Cisco Managed Network Services, IBM, Toshiba, and other OEMs.

Ashburn, Virginia, Us

During this tenure, I demonstrated strong account leadership and held profit and loss accountability, successfully steering the rollout of transition and transformation initiatives. In addition, I implemented on-going service management for a variety of in-scope IT services, including 15 key innovation centers and 55 embedded R&D locations across North America, Europe, Asia Pacific, and Latin America. These efforts have allowed me to effectively oversee the delivery of high-quality services and drive business growth in multiple regions.Please note the following highlights from this role:✰ Led entire contract negotiation aspects, ranging from discovery, scoping, financial modelling, contract language, legal, financial, and procurement approvals.✰ Secured multi-year $20M contract for ownership and transformation of IT, infrastructure, and cybersecurity of Procter & Gamble's billion-dollar research and development business.✰ Enabled successful commercial, project, and global delivery of high-end computing platforms, instruments, R&D data centers, mission-critical software, server platforms, storage, cybersecurity, back-up and data storage management, site support, and call center by providing direction to global team of 60 personnel.

Houston, Texas, Us

As a global managed end-user compute services leader, I deployed managed services to the Procter & Gamble account. My leadership and account management skills ensured the successful delivery of these services. Throughout my tenure, I maintained keen oversight of various activities, including commercial business concepts and ideas, go-to-market strategies, and customer negotiations.Moreover, being a champion of EUC lifecycle operations allowed me to oversee the design, development, testing, production release, and ongoing service management of these critical services. I also played a key role in assisting business and customers in preparing and presenting multi-year strategic transformation roadmaps. These roadmaps covered critical areas such as goals, project prioritization, resource management, and budget management.Through my leadership, I ensured strategic goal alignment across all vendors, help desk, site services, and other technology towers. I established and strengthened relationships with key stakeholders, which allowed us to achieve success in our endeavors.A small selection of the key achievements from this role includes the following:✰ Rolled out managed desktop solutions and services for 110K endpoints.✰ Rendered people and organizational leadership across 120 resources within 100+ global sites.✰ Delivered expert-level advice in terms of commercial and contractual negotiations as well as managed escalations.

Palo Alto, Ca, Us

Demonstrating professionalism, I led the delivery of these services to P&G and new accounts. In addition, I steered the migration and consolidation of software packaging and distribution operations with global HP delivery centers across the globe.I also ensured that software license compliance and deployment change management were incorporated into accounts' application certification and deployment processes. With my guidance, these processes were streamlined and optimized for maximum efficiency.The successes of this role included the following:✰ Transformed application certification and deployment process into industry-leading solution, positioning it as go-to option for accounts and customers.✰ Spearheaded rollout of end-user computing IT support process with Asia IT Support Center for BPO account, attaining target business cutover dates with zero showstopper issues.✰ Promoted succession planning and delegated increased operational responsibility to five team leads as well as 47 employees and contractors.

Cincinnati, Ohio, Us

Served as the business unit and service manager for the global certification and deployment of all PC client applications. Served as the Asia product owner for the client’s standard enterprise PC client platforms and core applications. Key Accomplishments:✰ Served as a global project manager for a PC hardware cost savings project reaching target deliverables that included 10-20% in cost-savings per PC.✰ Managed the 24x5 operations of the global software certification team composed of 4 team leads, a staff of 32 service contractors, and 7 virtual team members. ✰ Responsible for the life cycle management (primarily implementation and support) of core PC technologies in Asia for 11,000 workstations on 6 language platforms covering around 80 sites in 13 countries.