• Serve as a liaison between clients and their insurance companies while managing communication channels and resolve issues in a timely and professional manner.• Support in the compilation of insurance claims documentation, including gathering relevant information and data and meticulously completing required forms.• Manage the flow of daily correspondence, both physical and digital, with a priority of addressing urgent matters promptly and directing inquiries to the appropriate personnel.

• Provided assistance to 325 personnel with pay and benefits inquiries and processes, including guidance on entitlements, allowances, and benefits, as well as processing pay-related transactions for accurate and timely payments.• Managed personnel records using Salesforce, covering events like onboarding, termination, leaves, transfers, and promotions.• Administered legal services as a paralegal, covering military justice, administrative discharges, claims, court martial, and legal assistance directly for the Commanding Officer.

• Collaborated with Commanding Officer in drafting performance evaluations, position descriptions, and addendums for 320 members.• Directed the daily operations of the Administration Department, overseeing seamless tasks, coordination and deadline adherence in alignment with Commanding Officer directives.

• Orchestrated the processing of leave and liberty requests by verifying eligibility, maintaining leave records, and coordinating with supervisors and senior leadership to ensure proper leave management and scheduling.• Oversaw the administration of Performance Evaluations and Fitness Reports for personnel by tracking the deadlines and ensuring accuracy of submissions, resulting in a 98% accuracy rate.• Fielded incoming while delivering exceptional customer service.• Oversaw the administration of Performance Evaluations and Fitness Reports for personnel by tracking the deadlines and ensuring accuracy of submissions, resulting in a 98% accuracy rate.• Answered phone calls to direct callers to appropriate parties or take messages and provided customer service.