Quinton Moore Email & Phone Number

Phoenix, Arizona, United States

Ownership of our largest & most complex national account relationships, with a book of business of $75mil+ across life, disability, leave, supplemental health, and ADAProven 15-20% book of business growth year of yearResponsible for overall financial health of book including renewal negotiation, cross selling new lines of business, and regular review of profit marginsLeader across the team, serve as an internal resources for employees of all experience and background, mentor new hires, and lead several customer experience projectsEngage client vendors for API integration opportunities to improve client process efficiencies

Provide consultative customer service to Key Strategic Clients, building & maintaining relationships with customers (10,000 – 185,000 lives) as the “go-to” for complex programs including fully-insured life insurance, fully-insured disability insurance, administrative services disability & leave administration services, with a book of business worth $75 million+.• Provide renewal analysis/delivery to clients & brokers, offering education & information regarding available products & services to provide the most effective support, while maintaining knowledge of current & emerging developments/trends for potential incorporation into future solutions. • Build & maintain strong internal & external business relationships, collaborating with Sales and Underwriting to develop additional lines of coverage for existing clients. • Manage implementation of new business, overseeing full spectrum of onboarding processes.Developed & delivered stewardship package, transforming raw data into readily actionable information.

Phoenix, Arizona

Manage complex book of business over multiple product lines: Medical, Dental, Behavioral, Pharmacy, and EAPResponsible for overall operational performance strategy and execution of clients exceeding 5,000 employees Development and execution of broad service strategy in support of global benefit programs, wellness and employee relations Effectively manage business relationships by facilitating collaboration across all product and operational lines Ensure systems and processes are in place to meet the client’s needs while improving business efficiency

Phoenix, Arizona

• Manage 850+ Life, Accident, Disability, & Voluntary Policies in multiple service markets• Gold Circle - Achieved 150% upsell production, exceeded all performance/sales metrics in first full year of employment• Accountable for persistency, financial health of book of business, and managing all lifecycle activities of inforce clients• Negotiate renewal rates with underwriting and brokers, mediate escalated items, day to day service & processing• Active role in pilot programs, new hire mentoring, managing high work volumes, encouraging team collaboration• Build client and broker relationships/rapport to further Cigna's group health industry reputation

Tucson, Arizona

• Educated groups of 15 or more 5-12 y/o students life skills through golf mechanics & etiquette• Motivated students throughout class with positive cues and efficient time management

Phoenix, Arizona

• Developed understanding of Cigna's organizational structure and operations management• Provided feedback to team leads and managers for a variety of projects and presentations • Redesigned employee performance data sheets for the support team to be more efficient & user friendly

Gilbert, Arizona

• Executed excellent communication and presentation skills at industry specific trade shows • Programmed credit card equipment with necessary software to function within the clients needs• Built lasting professional relationships with clients to generate new leads and referrals

Bachelor Of Business Administration, Marketing, 3.34

Activities and Societies: Delta Tau Delta, Eller Advertising Federation

Education record

Activities and Societies: National Honor Society President; Physics Club President; Varsity Golf Captain