Responsible for the overall financial viability, operations and management of the medical clinic, and other ancillary services under the supervision of the Vice President of Operations and Senior Vice President. The HCA will collaborate with the Medical Director regarding the implementation of clinical policies and procedures. The HCA assists with the financial planning and budgeting for the clinic, and is responsible for marketing the clinic services, and for developing collaborative working relationships with other community programs and agencies. The HCA is responsible for implementing and executing the Quality Improvement program, and for all provider productivity reports.Ensure the successful operation and financial viability of the medical clinic and other ancillary programs including management of: revenues, expenses, rework and denial rates at or below the target of 3%, timely and accurate submission of encounters and ledgers, contract compliance and maximizing in clinic collections. Assist the Vice President of Operations and Senior Vice President with program planning and evaluation, financial planning and budgeting including comprehensive analysis of payer mix, funding sources, AR, billing and reimbursement. In collaboration with the Managed Care Coordinator and Utilization & Referral Manager, effectively manage the clinic’s utilization management and managed care programs to achieve quality of care and financial viability/cost effectiveness. Have a good working knowledge and proficiency in all departments, positions and job duties under the manager’s revue. Collaborate with clinic supervisory staff to ensure the delivery of quality, productive and efficient services and systems in the front desk, managed care, medical records, laboratory, x-ray, nursing and other clinic departments including appropriate measurement and accountability tools.

•Set up and manage multiple full-service or clinic route accounts within the district. •Visits customer site and meets with HIM Director (or his/her designee) per Company and Region standards and as needed, and checks in by telephone as needed, ensuring that their needs are met, if not exceeded. Reviews HIM Directors assessment of account performance and employee performance. Responds to concerns in a timely and professional manner. •Escalates customer issues/concerns/problems in a pro-active and timely manner presenting chain of command an opportunity to work with work with regional management & customer to retain an account. •Demonstrates a solid understanding of the meaningful financial metrics driving the Company business including revenue mix, revenue per business day, labor per payroll day, and labor productivity standards and utilizes this information to manage his/her book of business. •Develops new business opportunities with new customers and existing customers and works with sales partners and others as appropriate to pursue and close these opportunities. •Assists in contract negotiations. Reviews sales proformas and contracts, evaluates for operational implementation and sign-off on profitable business with the guidelines established by their manager and the Company. •Advises manager when renegotiations are needed and conducts contract renegotiations of existing accounts insuring that all accounts are profitable per Company standards. •Recruits and hires competent, qualified staff commensurate with defined job responsibilities. •Ensures that staff is oriented, trained and the competence of staff is assessed (including but not limited to ROI & HIPAA), maintained, demonstrated and improved continually. •Understand and utilize CIOX Health's method of compensation for the representatives, administer payroll bi-weekly, continually review a

The Office Manager will take a lead role and be responsible for, finances and medical billing, staff supervision, filing and secretarial/office duties. This person works closely with our Medical Billing Department and will interact with patients, visitors and staff and must have strong communication skills. Ideal candidates will have excellent organizational skills, communication skills, a positive attitude, professionalism, and demonstrated excellence in attendance and reliability. Candidates will also need to be able to handle working in a fast paced environment and have the ability to function in a cohesive treatment team approach within a multi-disciplinary environment. office/ bookkeeping / billing experience medical billing practices & insurance authorizations Accounts Receivable /collections experience preferred medical billing software

The purpose of this position is to coordinate patient access activities of the Family Medicine Clinic @ Scappoose under the direction of the Practice Manager. Through supervision of practice staff, policy and procedure development, ensuring the facilitation of patient scheduling and understanding Family Medicine's clinical mission the Practice Supervisor works to maintain effective working relationships with patients, referring physicians and other internal and external clients.This position performs in a manner that maintains the confidentiality and privacy of each patient, promotes positive health habits through appearance and attitude. Supports and adheres to the Code of Conduct, Policies, and Procedures of both OHSU hospital and clinics and the Family Medicine Department; models ethical and appropriate behavior, professional standards, compliance and personal integrity.

Customer Service. Provides high quality customer service to both external customers and internal customers that meets or exceeds the service standards of the health care industry. This duty includes prompt and professional communication efforts, face-to-face customer contact skills, crisis management, facility with available information technology,standard complaint processing, flexible coverage of internal service needs, and the continuous application of process improvement methods and skills.Enrollment & Authorization. Gathers and/or verifies patient information includingdemographics, insurance coverage, and financial status. Confirms patient eligibility for health care coverage and clarifies any managed care arrangements. Obtains authorizations for clinical care, procedures, and laboratory studies. Follows up onpending authorizations until they are obtained. Arranged Care. Schedules new patient appointments on line and manually.Point of Service Operations. confirms that an appointment has been kept.Inspects insurance cards and/or authorization notices. Identifies and collects deductible payments, co-payments, and deposits on services; provides receipts and completes necessary accounting procedures. Verifies and updates the common data set on-line. Explains andsatisfies any necessary patient signature requirements. Integrated Care. Arranges and orders associated clinical, diagnostic, or laboratory services; obtains authorizations when necessary. Completes and routes direct referrals to other clinical services. Contacts primary care physicians or their designees to obtain authorizations for urgent care. Schedules return appointments on line, and manually if necessary; initiates authorization requests for subsequent care.Telecommunications. Triages and documents accurately telephone calls from patients including requests for medication refills, complaints, general information inquiries, and urgent health care concerns.

he function of the PAS Specialist position within the Center for Women's Health is to bridge the gap between check in and check out of our patients. In addition to that function, a bigger part of the PAS Specialist role is to answer the phones coming into the Center and schedule appointments, direct patients to where they need to go, and answer any questions pertinent to the scheduling of appointments. This position is the first person the patient talks with when calling, and needs to possess excellent customer service skills. This is reflected through prompt and professional communication skills, face-to-face customer contact, and problem solving skills. Six months of work experience in a medical office setting, including high volume direct patient contact· work experience in a high volume direct public contact position OR· Successful completion of the PAS Trainee position.· Excellent customer service skills, both over the phone and face to face.· Detail oriented, highly accurate, and able to multi-task.· Ability and experience working within a team.· Professional appearance and the ability to apply problem solving skills to difficult customer service situations.· Must have proven record of reliable attendance, punctuality, and proven successful performance at past and present employers.· Demonstrates excellent communication, telephone, customer service, prioritizing, and problem-solving skills; strong team building skills with staff, patients, health plans, providers, management.· Including communication and conflict resolution; patient advocacy skills, basic computer keyboarding skills including typing 30-45 wpm.· Self-reliant and independent work habits that succeed in problem-solving and decision making.