David Quiroz work email
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David Quiroz personal email
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IT Professional with many years of networking and software experience. Excellent problem-solving and analytical thinking skills
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Infrastructure EngineerUsaa Aug 2013 - PresentSan Antonio, Texas, UsInfrastructure Engineer in a large and highly complex call center environment supporting the day to day business and ensuring workforce staff and call center staff are able to utilize there systems to better support and provide for our military members.• Support NICE workforce Management and Genesys Forecasting Application• Project Driven workload requiring complex skills and dedication to resolve highly critical issues affecting both business partners and member support• SQL Query and Database Management• Minor Development Role including (ERDC,Gitlab, Datastage and DB Changes)Previous Work Experience as I.T. Analyst supporting 3rd Party call centers located around the US both Remote and onsite Supporting Verint Impact 360 Call Recording, Quality Monitoring and Analytic application including Day to day support and application upgrades -
Small Business OwnerItgeek Logic Llc Oct 2020 - PresentManaged Service IT ProviderComputer Repair ServiceRemote SupportIT ConsultingNetwork and Voice TroubleshootingRemote Managed Monitoring Services -
Call Center SupervisorGateway Community Health Center Inc Apr 2012 - Jul 2013Laredo, Texas, Us• Managed creation of new department and consolidate all incoming communication into a central location with a monthly volume of 20,000 incoming calls.• Supervise CSR Staff and monitoring call statics to ensure minimum queue times and patient satisfaction.• Respond to and document patient complaints and develop processes to avoid future occurrences.• Coordinate on a weekly basis with Center’s directors and supervisors on upcoming changes to clinics policy to ensure accurate information is given to all patients. -
Health Information Technician IiGateway Community Health Center Inc Sep 2004 - Jul 2013Laredo, Texas, Us• Assist the Clinical staff and medical providers with all medical software related issues and handling resolution of support cases with appropriate vendors.• Maintain compliance with all HIPAA and HITECH regulations in regards to the security of patient information.• Handle routine complex issues to provide 100% up time to critical infrastructure. • Support and maintain medical and dental electronic health records systems. • Participate in trainings provided by the National Association of Community Health Centers.• Maintain multiple VMware ESXI, Hyper-V infrastructure and SAN environments. • Maintain, design and upgrade of Cisco Unified Communication Infrastructure. (Routers, Switched, UCCX)• Assist MIS/IT Director in resolving complex technical issues.• Assist and provides tier 2 support to help desk users and other IT staff members.• 3rd party vendor management.
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I.T. TechnicianSmartsource Employer Solutions, Llc 2009 - Jan 2011Santa Ana, Ca, UsWork experience has included upgrading Software, installing Cisco routers, and upgrade LAN equipment.
David Quiroz Skills
David Quiroz Education Details
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University Of Texas At BrownsvilleComputer Information System Technology -
Laredo Community CollegeNetworking Technology
Frequently Asked Questions about David Quiroz
What company does David Quiroz work for?
David Quiroz works for Usaa
What is David Quiroz's role at the current company?
David Quiroz's current role is Infrastructure Engineer at USAA.
What is David Quiroz's email address?
David Quiroz's email address is da****@****saa.com
What is David Quiroz's direct phone number?
David Quiroz's direct phone number is +121028*****
What schools did David Quiroz attend?
David Quiroz attended University Of Texas At Brownsville, Laredo Community College.
What are some of David Quiroz's interests?
David Quiroz has interest in Education.
What skills is David Quiroz known for?
David Quiroz has skills like Impact 360, Verint, Healthcare Information Technology, Analysis, Vmware, Ehr, Cisco Call Manager, Cisco Voip, Customer Service, Troubleshooting, Network Administration, Vmware View.
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