P E R S O N A L P R O F I L EI am an experienced Customer service representative andTechnical support representative for various platforms suchas Chat, inbound, outbound, and email using different CRMand Ticketing tools.W O R K E X P E R I E N C E·Providing quality service thru chat/email platform,helping customers track their orders and helping deliveryriders to make a successful delivery, helping restaurantswith their queries about refunds, and updating theirstatus.Customer Service AssociateTaskUs | May 2021 - February 2022·Customer Obsession thru chat/email platform, helpingcustomers and clients to track their orders and providinginformation about the status of the shipment alsosupport technical issues for kindle and Alexa, and otheramazon platforms.Customer Support AssociateAmazon Philippines | July 2019 - September 2020
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Customer Service Team LeadMicrosourcingTanza, Ph
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Customer Service RepresentativeTaskus -
Guest Experience AssociateMicrosourcing Nov 2023 - PresentPhilippines
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Customer Service SpecialistAmazon Operation Services Philippines, Inc. Aug 2022 - Sep 2023PhilippinesWork Groups Supported - CNS Retail, Account Change, MU,D2, SNR and AC3Provided customers with product information,demonstrating knowledge of product features and benefitsCollaborated with cross-functional teams to identify andresolve customer issues.Resolved customer complaints in a timely and satisfactory.manner, resulting in increase in customer loyalty. -
Customer Service RepresentativeTaskus May 2021 - Feb 2022Cavite, Calabarzon, PhilippinesProviding quality service thru chat/email platform,helping customers track their orders and helping deliveryriders to make a successful delivery, helping restaurantswith their queries about refunds, and updating theirstatus.
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Customer Service SpecialistAmazon Operation Services Philippines, Inc. Jul 2019 - Sep 2020Pasay, National Capital Region, Philippines·Customer Obsession thru chat/email platform, helpingcustomers and clients to track their orders and providinginformation about the status of the shipment alsosupport technical issues for kindle and Alexa, and otheramazon platforms.
Quito Rapael Sulla Education Details
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Systen Technology InstituteComputer Electronics Technology
Frequently Asked Questions about Quito Rapael Sulla
What company does Quito Rapael Sulla work for?
Quito Rapael Sulla works for Microsourcing
What is Quito Rapael Sulla's role at the current company?
Quito Rapael Sulla's current role is Customer Service Team Lead.
What schools did Quito Rapael Sulla attend?
Quito Rapael Sulla attended Systen Technology Institute.
Who are Quito Rapael Sulla's colleagues?
Quito Rapael Sulla's colleagues are Jaylyn Chiquito, Johnrandy Lugana, Precious San Agustin, Jennifer M., Lutch Elisan, Katrine Garing, Ria Lyn Casculan.
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