Qumar Alam Email & Phone Number

Dubai, United Arab Emirates

Salesforce Marketing Cloud Solution Architect (14 X Salesforce Certified)Implementation and Enhancements on Interaction Studio (Marketing Cloud Personalization Tool)Implementation of Salesforce Marketing Cloud for new CustomersImplementation of Social Studio, Advertising Studio, GA360 Integration with Salesforce Marketing CloudImplementation of Pardot along with the Advertising Studio for Leads driven ClientShowcasing Demo focusing on the features of Salesforce Marketing… Show more Salesforce Marketing Cloud Solution Architect (14 X Salesforce Certified)Implementation and Enhancements on Interaction Studio (Marketing Cloud Personalization Tool)Implementation of Salesforce Marketing Cloud for new CustomersImplementation of Social Studio, Advertising Studio, GA360 Integration with Salesforce Marketing CloudImplementation of Pardot along with the Advertising Studio for Leads driven ClientShowcasing Demo focusing on the features of Salesforce Marketing Cloud, Pardot, Social Studio, Advertising Studio for the Interested Clients based on their business verticalsShowcasing Datorama and it’s benefits to the Interested Clients.Managing Marketing Solutions and Implementations on Salesforce Marketing Studios, builders, automations, cloud pages, journey builder, RMM, Content Builder, Mobile Studios, Smart Captures, Web Collect , Ampscript, API's , etc.Automation setup and Creation.Setting up Social Studio PlatformImplementing Advertising Studio which activates the CRM data for targetingCreation and implementation of Journey's on the Journey BuilderReply Management ImplementationTailored Campaigns CreationTriggers campaigns creationSetup and managing data via SQL Query on SFMCSetting up Engagements on Salesforce Marketing Cloud, Pardots and Mail Chimps.Mobile Studio ImplementationCustom Landing Page creation and implementation with list and data extension on SFMCDesigning blue-print of solutions as per the Business requirementsWorking on Custom requestsAmpscript Impementation on Emails and Landing pagesSetting up Custom redirectsWorking on API's to integrate Marketing Cloud Platform with third party appsImplementation and performance testing on Litmus to check Tailored email renderingForm Handler's creation on PardotLead Nurturing for Sales driven Clients Show less

Mumbai Area, India

• Campaign Management for Various Clients Via Salesforce Marketing Cloud.• Team Management and Project Management.• Executing Process Improvement Plan• Building Strategy for Various Campaign while interacting with client to deliver end to end business.• Managing the Execution of A/B Testing, Automation, Journeys and the Email Studio Sends.• Performing Quality checks on the build of Campaigns to ensure 100 % success.• Creating and Supporting Cloud Pages (Survey Forms)… Show more • Campaign Management for Various Clients Via Salesforce Marketing Cloud.• Team Management and Project Management.• Executing Process Improvement Plan• Building Strategy for Various Campaign while interacting with client to deliver end to end business.• Managing the Execution of A/B Testing, Automation, Journeys and the Email Studio Sends.• Performing Quality checks on the build of Campaigns to ensure 100 % success.• Creating and Supporting Cloud Pages (Survey Forms), Microsites.• Executing Campaign Journey on Non-Openers, abandoned Cart, Anniversary, promotional offers and based on Subscriber Engagements.• Creating Data for Campaigns by Salesforce Service Cloud Connector and third party applications. Show less

Pune Area, India

• Salesforce Marketing Cloud (Subject Matter Expert) "SME" (Usage and Configuration Skill Group)• Guided Team of 25 plus in Troubleshooting the Salesforce Marketing Cloud Application for our Global Clients.• Worked on Team Escalation• Provided Solutions on Tools like Email Studio (Classic Studio and Content Builder), A/B Testing, Cloud Pages, RMM, Automation Studio, Journey Builder, Email Personalization, Reports and Dashboard• Lead by… Show more • Salesforce Marketing Cloud (Subject Matter Expert) "SME" (Usage and Configuration Skill Group)• Guided Team of 25 plus in Troubleshooting the Salesforce Marketing Cloud Application for our Global Clients.• Worked on Team Escalation• Provided Solutions on Tools like Email Studio (Classic Studio and Content Builder), A/B Testing, Cloud Pages, RMM, Automation Studio, Journey Builder, Email Personalization, Reports and Dashboard• Lead by setting a good example (role model).• Coach/help develop team members• Facilitate problem solving and collaboration• Recognize and celebrate team and team member accomplishments and exceptional performance. Show less

Noida Area, India

• Responsible for Application Support of Salesforce Marketing Cloud.• Supported Clients around the world mainly US, UK, Australia, Africa, Middle East and India for any issues related to the Marketing Cloud application• Provided assistance on new or existing cases by replicating the issue in house.• Provided support by communicating with end customer to resolve all incidents within the allocated SLA.• Worked on Team Escalations.• Part of Tier 2 Support for Salesforce… Show more • Responsible for Application Support of Salesforce Marketing Cloud.• Supported Clients around the world mainly US, UK, Australia, Africa, Middle East and India for any issues related to the Marketing Cloud application• Provided assistance on new or existing cases by replicating the issue in house.• Provided support by communicating with end customer to resolve all incidents within the allocated SLA.• Worked on Team Escalations.• Part of Tier 2 Support for Salesforce Marketing Cloud earlier known as Exact target.• Responsible for providing SQL and HTML support to clients.• Helping clients with configuring their Marketing Cloud account with roles and permissions.• Provided support on SFMC tools Journey Builder, Automation Studio, Cloud Pages, Mobile Connect, Content Builder, Contact Builder, etc.• Shared on Call Solution to Clients around the world.• Providing support and Training to new agents.• Constantly meeting the SLA's defined for each client.• Helped clients on managing their data and campaigns set up in Automation or in a Journey Builder.• Provided support on SQL queries that clients can run in their account to segregate or group the Subscribers.• Created Reports and Dashboards for the team over the month and derived the important information about monthly case closure and the progress on Performance achievement. Show less

Noida

At Zones, worked as a Technical Specialist provided full fledged support on Zones Website (https://www.zones.com) via SQL queries to update the product information on real time. Additional responsibilities was to work on the content creation, creating Configure to Order product list and building solutions.

New Delhi Area, India

At HCL Tech, worked in Global Account Management Team at Tier 2 profile and Supported applications Salesforce,SQL, Oracle, RSA Authentication, Salesforce Service Cloud and Exchange Servers.

Noida Area, India

Worked for Projects like British Telecom and AT&T as a First level technical support for their products and services which included troubleshooting a wide range of technical issues and connectivity problems.

Master Of Business Administration (Mba) In It, Computers

MBA in IT

Certification In Spanish

Bachelor’S Degree, Bachelor Of Computer Application

BCA

Salesforce Marketing Cloud Certified Developer