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- Developed KPIs to measure operational performance and ensure compliancewith organizational goals- Established and cultivated the QA department to ensure adherence to qualitycriteria by the operations team- Pioneered the R&D department to facilitate extensive research for innovativeproblem-solving solutions.- Developed a comprehensive training program for staff to ensure high standardsof customer service- Implemented a data-driven decision-making process by introducing a companywide tier structure, resulting in enhanced accuracy and efficiency in decision-making.- Fostered an open-door culture by initiating regular one-on-one sessions with theteam to encourage open communication and collaboration-Collaborated effectively with colleagues and stakeholders to achieve sharedobjectives.- Implemented effective strategies to enhance team performance and foster apositive work environment.- Implemented a comprehensive performance evaluation report to assess theperformance of individuals across the organization.- Worked closely with HR to identify areas for training and development, and torecruit new talent to the team.- Collaborated closely with the finance department to oversee payrollmanagement, performance increment processes, and foster engagement incompany culture.- Achieved and maintained Trustpilot reviews for the company at a levelsurpassing 95%.- Negotiated contracts with vendors and suppliers to reduce costs and improvethe quality of services

- Established a robust knowledge base, ensuring up-to-date product and serviceinformation for the team- Provided technical support for end-users and resolved escalated technicalissues- Demonstrated expertise in training new resources with exceptional knowledgetransfer.- Ensured the team consistently performed at a high level of excellence.- Effectively managed the team's roster on a weekly basis to ensure optimalstaffing and operational efficiency.- Elevated the company's Trust-pilot reviews to exceed 95% by providingoutstanding customer support and technical troubleshooting.

- Delivered high-quality customer support through calls, chats, and emails,addressing and resolving technical issues for a rapidly expanding U.S.-basedMVNO.- Developed a strong understanding of customer needs and concerns, andeffectively communicated complex technical information in a clear and concisemanner.- Conducted thorough research to identify innovative solutions for emergingtechnical challenges.- Regularly updated the knowledge base with the latest solutions to ensureaccurate and up-to-date information for technical problem-solving.

I work here as a freelance actor and an assistant director in the production house. My job is to create more ideas for the advertisements/tvc, edit the ideas. Moreover i work on the locations where to shoot the commercials to check the perfection of every shot that we capture on cameras

- Accomplished sales targets by skillfully engaging customers over the phone,generating product interest, and closing sales transactions.- Exhibited proficiency in objection handling, closing techniques, and upsellingstrategies- Fostered in-depth product knowledge to effectively position and promotecompany offerings to customers.- Diligently maintained accurate records of sales activities and customerinteractions in the CRM system.- Demonstrated a consistent track record of meeting or surpassing monthly salestargets.

I had the character of a terrorist in the movie. http://www.imdb.com/title/tt4374126/