Quoc (Michael) Dao Email & Phone Number

Austin, Minnesota, United States

St. Louis Park, Mn

Extensive experience in back-end batch processing, application development and support. Maintain and modify existing systems across a wide variety of technologies.• Created and enhanced screens for internal online applications written in C# and VB.net.• Created and maintained Dollar Universe batch job schedules.• Created test scripts for batch applications and aided user acceptance test area.• Created and maintained program and user documentation.• Created ad hoc extract files and reports for internal and external users.• Partner with implementations team to plan and coordinate releases and test plans for new and pre-existing product launch. • Ensured “test and learn” strategy is bench-marked, tested, refined and perfected prior to project launch. • Developed, implemented and maintained websites written in JSF framework to support clients using legacy products.• Migrated database and applications from CPP to AmTrust Consumer Services.• Batch conversion from Web-Logic business process engine app (database dependent) to stand-alone Groovy applications.• Provided 24/7 batch support, including: researching batch failures, identifying & fixing the root cause, rectifying any issues caused by the problem and restarting job streams.

St. Louis Park, Mn

Extensive experience in back-end batch processing, application development and support. Also maintain and modify existing systems across a wide variety of technologies, including Oracle PL/SQL, Java, Groovy, along with Windows application (Technologies including VB.net/C#).• Supported and updated customer service management software and anticipated the implementation of software and development practices needed to support the customer of the future. • Managed the Oracle database using PL/SQL to create functions, procedures and packages.• Migrated suite of 100+ batch processes from legacy mainframe platform to java platform which included deep refactoring of fundamental core business and processing logic while leveraging existing investments in Oracle stored procedures and functions.• Customized and updated Visual Basic applications used in customer service and proliferating service best practices.• Provided coding support using Java, C#, VB.Net, ASP.NET, Oracle 9i 11g and 12g.

Minnetonka, Mn

Developed and supported batch processing applications using UNIX shell scripts with nearly all business logic embedded in Oracle stored procedures and functions. IBM mainframe served primarily as a job scheduling and execution harness with some light program logic in COBOL and SAS.• Supported and updated customer service management software.• Customized Visual Basic applications to support the pre-existing service model and advance customer service.• Managed Oracle Database using PL/SQL to create procedures, packages and functions.• Participated in weekly on-call rotation to support and resolve system failure for 3 major system Financial, Warranty and Enhancement Services.