Quoc Pham Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Australia

Melbourne, Australia

Melbourne, Australia

Notable Highlights:* Bombora Technologies was acquired by Neustar Inc and both organisations were operating independent Domain Name Registry Systems, I was involved in the development and consolidation of the a "single" Domain Name Registry System which delivered on the requirements of each customer on both systems and also provided improved services and cross benefits as a result of the consolidation* Completed the consolidation project consolidating over 300 Top Level Domain… Show more Notable Highlights:* Bombora Technologies was acquired by Neustar Inc and both organisations were operating independent Domain Name Registry Systems, I was involved in the development and consolidation of the a "single" Domain Name Registry System which delivered on the requirements of each customer on both systems and also provided improved services and cross benefits as a result of the consolidation* Completed the consolidation project consolidating over 300 Top Level Domain registries and 13,000,000 domain names* Contributed to multiple tender repsonses Show less

Melbourne, Australia

Notable Highlights:* Ownership of the product road map and delivery against core organisational goals (revenue growth, customer retention and utilisation)* Redirection of development team focus from "point" delivery to "value" deliveryKey responsibilities:- Again, like as the Product Owner, as Product Manager I consumed all the responsibilities as my previous role, however I am more involved in other areas such as product marking, data analysis, new product ideas (new… Show more Notable Highlights:* Ownership of the product road map and delivery against core organisational goals (revenue growth, customer retention and utilisation)* Redirection of development team focus from "point" delivery to "value" deliveryKey responsibilities:- Again, like as the Product Owner, as Product Manager I consumed all the responsibilities as my previous role, however I am more involved in other areas such as product marking, data analysis, new product ideas (new features and new products and services) and involvement with new customer churn. Show less

Melbourne, Australia

Notable Highlights* "Owned" the development schedule for the Domain Name Registry System* Completion of the Domain Name Registry System in time for the launch of the first round of new gTLDs deployedKey responsibilities:- Much of my responsibilities included everything that I was responsible for as a Business Analyst however I was now more involved in higher level planning and extended "requirements" gathering to the operational side of the business (finance, policy… Show more Notable Highlights* "Owned" the development schedule for the Domain Name Registry System* Completion of the Domain Name Registry System in time for the launch of the first round of new gTLDs deployedKey responsibilities:- Much of my responsibilities included everything that I was responsible for as a Business Analyst however I was now more involved in higher level planning and extended "requirements" gathering to the operational side of the business (finance, policy development, etc) Show less

Melbourne, Australia

Notable Highlights:* Conducted requirement gathering workshops with the Office of the Renewable Energy Regulator (ORER), now know as the Clean Energy Regulator (CER) for two major projects. (1) Update existing application to meet new legislation. (2) Rebuild of existing application to address evolving process and requirements of the ORER/CER* Lead (Iteration Manager) the web interface stream on the development of a new Domain Name Registry System (Viking) purpose built for domain name… Show more Notable Highlights:* Conducted requirement gathering workshops with the Office of the Renewable Energy Regulator (ORER), now know as the Clean Energy Regulator (CER) for two major projects. (1) Update existing application to meet new legislation. (2) Rebuild of existing application to address evolving process and requirements of the ORER/CER* Lead (Iteration Manager) the web interface stream on the development of a new Domain Name Registry System (Viking) purpose built for domain name registries which were created as a result of the ICANN new gTLD ProgramKey responsibilities:- Gathering and analysis of functional and non-functional requirements and applying them into the software development cycle, this includes conducting interviews, leading workshops and analysis of written material- Contribute to project planning at genesis of a project and then iteration planning during the execution of the project- Create and maintain software installation, software configuration and application user guides (internal and external)- Provide training to internal staff on new and existing software features- Provide showcases to major stakeholders (project sponsors, senior management) on the current state of the software Show less

Melbourne, Australia

Notable Highlights:* Onsite and offsite (virtually) roll out of Anti Money Laundering (AML) software which was required as a result of updated Federal Government legislationKey responsibilities:- Aided in project planning for software roll out on client sites- Software deployment (installation and configuration of software)- Regular reviews on process (software deployment and troubleshooting) to ensure they are efficient and still relevant- Post deployment support… Show more Notable Highlights:* Onsite and offsite (virtually) roll out of Anti Money Laundering (AML) software which was required as a result of updated Federal Government legislationKey responsibilities:- Aided in project planning for software roll out on client sites- Software deployment (installation and configuration of software)- Regular reviews on process (software deployment and troubleshooting) to ensure they are efficient and still relevant- Post deployment support including troubleshooting software and hardware issues- Maintain and update software user guides and software deployment/installation documentation- Provide training to support staff and direct team on the functionality of new software or updates to existing software and troubleshooting issues Show less

Melbourne, Australia

Notable Highlights::* Joined the first dedicated cold calling team in the Web Solutions sales team* Worked on the launch offering for domain sales in .travelKey Responsibilities:- Cold and warm calling- Lead generation from multiple lead sources internally and externally sourced- Maintain dedicated account providing support and growing the accounts in additional services