Phát Hà Quốc Email & Phone Number

District 10, Ho Chi Minh City, Vietnam

Effectively Support to classify and handle an average of 100 – 120 customer requests/complaints in a 4-hour shift. Proficiently utilizing software tools to streamline management processes, facilitate communication, and promptly address an average of 2 minutes per customer case. Make outbound calls to record requests and exchange content according to the requested contents. Support official staff to provide information and order processing instructions for 1 - 2 new freelancers in a shift.Achievements:- Achieve a 95% success rate in resolving various customer concerns, ensuring timeliness and quality of service.- Receive a special gift at the company's new-year party.

Phu Nhuan, Ho Chi Minh City, Vietnam

Supports storage of work-related records and other documents, ensuring security and convenience of access. Recruiting required positions, drafting company administrative documents. Observe the filing of personal income tax returns of company employees and other tasks.Achievements:- Attained a highest evaluation in the internship quality assessment at the company.

Participate in supporting the organization of communication campaigns for programs/projects throughout the term. Write content, design images, and create videos for 3-8 posts for each program/project. Create content and brainstorm image ideas for posts in the group's daily sections. Support the establishment and development of the Tiktok Margroup channel to reach over 5700 followers.