Quoc Thang Pham Email & Phone Number

Docklands, Victoria, Australia

• Demonstrated success in advanced role:
• Error Reduction & Quality Control: Successful track record in reviewing junior staff work, ensuring data integrity, and reducing errors in tax preparation by 20%
• Staff Development: Proven ability to train and monitor junior staff, reporting progression feedback to team leader, promoting timely task completion and overall team efficiency by 25%
• Client Support & Process Improvement: Demonstrated expertise in resolving complex client inquiries,… Show more Demonstrated success in advanced role:
• Client Support & Process Improvement: Demonstrated expertise in resolving complex client inquiries, streamlining procedures, documenting workflows, and optimising systems based on feedback Show less

Docklands, Victoria, Australia

• 1. Core Responsibilities
• Data Preparation & Entry: Organize documents, prioritise data entry, and accurately input customer information into accounting software.
• Quality Assurance: Verify entered data, identify and correct errors, and confer with supervisors when needed.
• Record Keeping & Process Support: Maintain data logs, assist in improving accounting records, and follow established data entry procedures.2. Additional Administrative Tasks
• Document Management:… Show more 1. Core Responsibilities
• Document Management: Perform document scanning and process various client requests (orders, forms, applications).

Prahran, Victoria, Australia

• Collaborated seamlessly with team members to deliver a positive customer experience, demonstrating excellent communication and adaptability in a fast-paced environment.
• Specialized in checkout operations, efficiently processing transactions, handling returns, and resolving customer issues while supporting colleagues during peak periods.
• Proactively assisted customers with self-checkout, product inquiries, and price checks, adapting my approach to ensure a smooth and helpful shopping… Show more
• Proactively assisted customers with self-checkout, product inquiries, and price checks, adapting my approach to ensure a smooth and helpful shopping experience. Show less

Melbourne, Victoria, Australia

• Collaborated effectively with bartenders and servers to ensure a seamless dining experience for patrons, maintaining a positive and supportive work environment.
• Delivered top-notch customer service, demonstrating adaptability in managing reservations, taking orders, processing payments, and resolving customer concerns.

Bachelor Of Commerce - Bcom, Economics And Finance, 76

Activities and Societies: Conducted a comprehensive audit of Launch Housing's employment programs as part of a Business Innovation Lab.

High School Diploma

Activities and Societies: Technical Team Leader, Tran Dai Nghia High School Drama Club (August 2017 - September 2018)