Prachi Gupta Email & Phone Number

Los Gatos, California, Us

Austin , Texas, Us

Austin , Texas, Us

Dublin, California, Us

- Lead PnL for the B2B arm of the business - Set up Marketing, Sales, Sales Operations and Customer Success departments at the 1-100 growth stage.- Lead Go to market for product enhancements and new feature releases- Lead the B2B outbound sales team and executed high value and high volume projects for co living spaces and offices- Set up the Sales ops process and lead the team. Sales Ops was key in creating proposals, furniture plans, multi department coordination for pricing and negotiation and the final delivery and installation of the projects.

Bengaluru, Karnataka, In

At Bfore we worked with hundreds of retail stores to simplify and personalize every customer's shopping experience. We recommended the right stores and products, offer exclusive deals and augment in-store assistance to make the shopping journey delightful. I was responsible for overseeing the customer experience and ensuring that our users had a positive experience while using our app. One of my primary responsibilities was tracking how customers were using the app and identifying areas for improvement.Through my efforts, I was able to identify pain points in the customer journey and take steps to address them. This included redesigning the user interface, simplifying the onboarding process, and improving the overall usability of the app.In addition, I worked closely with the development team to ensure that new features were implemented in a way that aligned with the needs of our users. By regularly gathering feedback from our customers and incorporating it into our product development process, we were able to build a loyal user base and grow our business.Overall, my experience at Bfore taught me how to prioritize the customer experience using data-driven insights to guide decision-making in a B2C set up.

Salt Lake City, Ut, Us

- Owned and serviced large enterprise accounts in India/MEA- Worked with leading brands (such as Titan Watches, Titan Eye, Sharaf DG, UAE exchange..) in MEA andIndia to create and deploy Customer experience and engagement strategies, Customer Journeys, KeyMetric trackers and action plans based on customer data analysis- Optimized Internal Customer Journey, Customer Success Processes and Cross functionalcommunication.- Key member of executive-level escalation team that managed strategies for de-escalating customeraccounts, with additional responsibilities for handling at risk accounts.- Managed projects from Pre Sale to End of service. Increased contract POC conversion rate to 90%- Maintained customer retention at 95%

Salt Lake City, Ut, Us

- Managed projects from Pre Sale to End of service. Increased contract POC conversion rate to 90%- Owned Key accounts in India and MEA (Central, Ski Dubai, HDFC Bank, Titan Watches)Managed partner relationship with Capillary India for MEA clients- Increased product adoption at client companies ; increased number of users by 20%, introduced monthlytrainings, increased feature adoption by 20%- Translated client requirements to internal departments and worked with cross functional teams to curate,implement, track and improve Customer Experience Management plans for client companies.

Collingswood, Nj, Us

- Responsible for Demand Planning for Olivier foods Fresh Pasta division for USA & Canada using SAP & BI reporting- Responsible for maintaining forecast accuracy of 56% - 58%- Planned promotional activities of 30,000 kgs of Fresh Pasta per month for major North American Retail stores including Costco, Walmart, Loblaw, No frills, Metro and Sobeys- Prepared demand-planning budget for 2016, submitted to Director of Finance & Vice President of Supply chain

• Led a team of 15. Responsible for on-boarding clients, project planning and project delivery• Recruited, trained and led team of 15 employees to conduct hotel operations trainings at client hotels• On-boarded, Planned & Delivered 4 key projects generating revenue of USD 500,000 for AAZ ConsultingRecruitment, Training and HR Policies Projects• Recruited and trained 100+ hotel employees in hotel operating system (Fidelio); and hotel operations includingcash handling, customer service, record keeping and regulations• Delivered Hotel Management certification training under the American Hotel and Lodging Educational Institutefor American University Of Nigeria (AUN) Hotel, Avenue Suites, Morning Side Suites and Benue Hotels• Created employment contracts and put HR policies in place for AUN Hotel• Signed retainer agreement for providing in-house training at Avenue suites, NigeriaMarketing & Promotion Projects• Generated Revenue of USD 250,000 for AUN Hotel through designing and executing marketing plans• AUN Hotel was the first hotel in YOLA to use media advertising, leading to a one-year contract with IRS Airline

Mclean, Virginia, Us

• Manager in Training at The Palmer House Hilton, Chicago. A 1,639 rooms hotel.• Maintained a guest hotel Check-In time of 3 minutes per guest • Mitigated reservation discrepancies by co-ordinating with online booking websites such as priceline and expedia• Dealt with guest complaints and ensured guest satisfaction; provided alternate accommodations during high volume periods; gained recognition for improved customer experience

• Streamlined reservation procedures and facilitated guest arrivals and departures, dealing with guest requests and ensuring customer satisfaction• Led customer experience enhancement initiative by training 10+ employees on customer service and front office procedures• Owned procurement and inventory keeping for in house boutique

Executive Education, Product Management

Master Of Business Administration (M.B.A.)

Bachelor In Hotel Management, Hotel/Motel Administration/Management