Hired as by $2B furniture manufacturer to augment the IT Supply Chain management team and provide leadership in preparation for the next JDE upgrade. Providing strategic direction for the following projects (*indicates Century Vision supportive):• OTM Cloud Migration project (completed April of 2021)• JD Edwards Cloud Migration and Upgrade from 9.1 to 9.2*• Agile/Solidworks Upgrade Project• Zycus Implementation*Currently providing IT guidance, leadership, and strategic support for the following business groups:• Facilities• Procurement• Quality• Research and Development• U.S. Upholstery Group

Recruited by $2B transportation and logistics company to manage IT support, promoted to oversee ERP systems and compliance, including software upgrades, SOX, SDLC, and security for 10 ERP systems. Directed 35 staff in 4 departments.• Transformed ITGC audit operations to cut time required from 6 weeks to 3 days by automating ineffective manual processes with SharePoint to improve document handling and access, and eliminate consultant fees.• Delivered enterprise-wide transition of financial system from JD Edwards to GP Dynamics on-time and on-budget, and implemented new security systems to fully comply with SOX guidelines.• Digitized quality assurance verification process for transportation systems development to improve project forecasting, workflow management, testing, and sign-off, reducing outstanding tickets from ~1,100 to ~150.• Reduced lost business, cut outstanding EDI onboarding requests from 90 to 35 in 18 months, and raised EDI onboarding from 1 to 7 per month by expanding staff, centralizing requests, and improving communication.• Turned around struggling help desk by restructuring team, improving morale, increasing skills, and transforming reactive mindset into "first line of service" culture, significantly reducing support ticket backlog.• Implemented structured SDLC process to ensure 100% consistency and accuracy across engineering development, testing, and quality assurance to improve production coding, development efficiency, and delivery speed.• Mentored and promoted new IT Support Services manager from tech support role as part of department restructuring.

Hired as JD Edwards SME by $1.8B furniture manufacturer to expand support team in preparation for enterprise-wide JDE implementation. Directed systems maintenance, security, and support, and managed multiple smaller IT projects.• Automated JD Edwards security management with new SharePoint workflow process to strengthen audit trail for change requests and approvals, enabling hundreds of changes to be processed in minutes instead of days.• Doubled JDE support team from 2 to 4 staff, and instilled culture of communication, consistency, and collaboration to optimize internal and external customer service and support.• Created comprehensive training manual to educate new support team members in all JDE processes, giving all members of team necessary skills to deliver 3 successful system upgrades.• Selected by executive management as interim project manager to lead implementation of JD Edwards fixed asset modules during 9-month, enterprise-wide JDE implementation project.

Responsible for maintaining, managing and providing user support or training for the Sales Order Processing, Accounts Receivable, and Address Book modules of the J.D. Edwards, along with backup support for Accounts Payable and Purchasing modules. Other duties included facilitating sales order users group, modification of interface applications, program and process troubleshooting, system forms design and modifications, project management/implementation and report writing. Was active player in Y2K compliance efforts which included JDE 7.3 upgrade and OS/400 testing. Recent responsibilities included upgrading from JDE 7.3 to JDE One World Xe which involved some CNC work, AS/400 Technical tasks, Vertex Quantum upgrade and FormSprint adaptation for OneWorld.