Qureshi Karim Email & Phone Number

Surat, Gujarat, India

Coordinated meetings with existing clients, utilizing personalized scheduling preferences, resulting in upselling opportunities.Managed document preparation and distribution for members of the managing association using Post, Email, and Online Portal, and SharePoint for document management.Facilitated seamless onboarding of new associations on the portal, integrating with CRM system to enhance process efficiency.Supported the customer service and finance department in data analysis and report generation using Excel and CRM systems.Managed reports and databases for all existing associations utilizing Excel, CRM, and SQL tools, applying data analysis, entry, and reporting skills.

Surat, Gujarat, India

Coordinated the assignment of associates for scheduled pest services requested through the in-house portal.Utilized the Salesforce CRM system to track service requests, resulting in enhanced customer satisfaction ratings.Enhanced client query resolution by utilizing CRM software, resulting in reduced response time, increased client satisfaction, and streamlined processes.Managed the input of service invoices into the system utilizing Excel and ERP software, while tracking volume and accuracy metrics for each entry.Maintained detailed records of stock levels and orders.

Surat, Gujarat, India

Develop sales forecasting models to predict future trends and performance, helping the sales team to formulate sales strategy.Generated performance and sales reports using Excel, tracking key metrics such as Customer Acquisition Cost and Conversion Rates.Conduct customer segmentation and behavior analysis to identify key market trends and business opportunities.

Surat, Gujarat, India

Implemented security and fire protection systems specializing in access control for businesses and residences, minimizing the risk of emergencies.Surveyed clients' residences and businesses, crafting tailored security systems utilizing Access Control and Alarm Monitoring systems.Conducted training sessions on access control systems for security guards, incorporating hands-on demonstrations for enhanced learning.

Surat, Gujarat, India

Mapped all existing vendors across various areas of Surat using Google Maps, leading to increased efficiency and enhanced transparencyValidated field data for accurate vendor mapping on Google Maps, enhancing navigation efficiency through quality assurance checks