Key responsibilities includes:1. Conducting meticulous bank and ID manual checks, ensuring adherence to Know Your Customer (KYC) regulations to maintain accuracy, detect gambling and compliance with industry standards. 2. Issuing credit agreements to customers for their loans, offering transparent and detailed information on repayment terms, settlement options, sources of funds, and loan restructuring possibilities. 3. Handling email correspondence proficiently, promptly responding to customer inquiries and furnishing essential information to address their concerns effectively. 4. Upholding customer due diligence by vigilantly monitoring their behavior and activities, assessing associated risks, and implementing measures to prevent financial crimes and fraudulent activities. 5. Collaborating with internal teams such as Financial Operations and Client Operations teams to streamline processes and enhance efficiency in handling customer queries and requests. 6. Continuously updating knowledge of regulatory requirements and industry best practices to ensure adherence to evolving standards and regulations. 7. Providing exceptional customer service by delivering accurate and timely responses to inquiries, fostering trust and satisfaction among customers. 8. Contributing to the development and implementation of policies and procedures aimed at enhancing compliance and risk management practices. 9. Documenting and maintaining comprehensive records of customer interactions and transactions in accordance with regulatory guidelines.

As an Operations Analyst handling verifications for the APAC region across various prestigious business groups including Oracle, Microsoft, Nomura, Kotak Group, and Edelweiss Group, my key responsibilities encompassed: 1. Conducting comprehensive background checks on potential employees, covering aspects such as educational qualifications, employment history, criminal records, and residential addresses. 2. Utilizing a variety of resources and databases to verify the accuracy of information provided by candidates during the hiring process. 3. Generating detailed reports based on the results of background verifications, highlighting any discrepancies or red flags that may impact the hiring decision. 4. Scrutinizing candidates' bank accounts and payslips to validate their salary transactions. 5. Authenticated education documents to confirm the legitimacy of academic qualifications claimed by candidates, in adherence to internal policies and industry standards. 6. Collaborating closely with HR teams and hiring managers to facilitate a smooth and efficient recruitment process, providing timely updates on the status of background verifications. 7. Maintaining strict confidentiality and data security protocols while handling sensitive personal information of candidates. 8. Continuously optimizing and refining background verification procedures to enhance efficiency, accuracy, and overall effectiveness in candidate assessment and selection.

Worked as an Operations Associate for Comenity bank, specializing in credit cards, and my key responsibilities included: 1. Proactively contacting customers via phone and email to address their inquiries regarding outstanding credit card dues. 2. Providing detailed information about the balance owed, payment options, and guiding customers through the repayment process. 3. Assessing individual customer situations, particularly those impacted by COVID19, and exploring potential accommodations such as repayment extensions or restructuring. 4. Assisting vulnerable customers by offering personalized repayment arrangement plans tailored to their financial circumstances. 5. Conducting thorough Know Your Customer (KYC) checks by verifying customers' identification documents and scrutinizing their bank and checking accounts. 6. Monitoring accounts for any suspicious activity related to gambling or fraud, and taking appropriate actions as per company policies and regulatory requirements. 7. Documenting all customer interactions and maintaining accurate records of repayment agreements and any modifications. 8. Monitoring customers' bank and checking accounts for signs of fraudulent activity, such as unauthorized transactions or suspicious patterns.

Worked as an Underwriter for Barclays bank, specializing in mortgage applications, and my key responsibilities included: 1. Evaluating mortgage applications submitted by international applicants or UK citizens. 2. Conducting thorough assessments of applicants' credit history and credit reports to determine their creditworthiness. 3. Analysing income statements to verify the financial stability of applicants and their ability to meet mortgage payments. 4. Reviewing business performance metrics, such as profit margins and revenue trends, for self-employed applicants or those with business interests. 5. Assessing financial and trading accounts of companies owned or operated by applicants to gauge their financial health and stability. 6. Ensuring compliance with regulatory requirements and internal lending policies related to fraud detection and prevention throughout the underwriting process. 7. Collaborating with other departments, such as branch employees at the UK and compliance teams, to address any potential issues or concerns related to mortgage applications. 8. Providing clear and concise communication to applicants regarding the status of their mortgage applications and any additional requirements. 9. Continuously staying updated on market trends, lending regulations, and industry best practices to enhance underwriting effectiveness and efficiency