Equipment: Toshiba (CANON) - Angiography (Single & Bi-Plane) Accuray - CyberKnife Best Theratronics - Cobalt 60 Teletherapy units Prowess - Treatment Planning Systems LAP - Patient Positioning Motorized Laser SystemResponsibilities:• Carry out services, troubleshooting, and maintenance as well as the installation of medical engineering products.- Development of quarterly plans for unit maintenance.- Ensure all administrative tasks are carried out… Show more Equipment: Toshiba (CANON) - Angiography (Single & Bi-Plane) Accuray - CyberKnife Best Theratronics - Cobalt 60 Teletherapy units Prowess - Treatment Planning Systems LAP - Patient Positioning Motorized Laser SystemResponsibilities:• Carry out services, troubleshooting, and maintenance as well as the installation of medical engineering products.- Development of quarterly plans for unit maintenance.- Ensure all administrative tasks are carried out accurately and on time.- Ensure all tasks are carried out to the highest possible standards.- Managing Preventative Maintenance and Field Modification Instructions.- Basic troubleshooting, installation, maintenance, and service repair of designated equipment.- Ordering and managing repair parts cycle times.- Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records promptly.- Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.- Managing tools and test equipment properly.- Meeting Health and Human Services, Environment Health and Safety, and/or all other applicable regulatory requirements.- Managing vendors' service delivery processes in compliance with the Principal's Health care policies.- Utilizing the escalation process to resolve customer service issues and conducting root cause analysis that will lead to effective problem-solving.- Participating in sales opportunities such as contract renewals and assisting with promoting and implementing revenue programs.- Managing local training of clinical staff on designated equipment.- Working as a member of the local management team to provide efficient service delivery to all accounts within the assigned area. Show less

• Monitoring, Configurations, and Troubleshooting of PSTN, Broadband & IPTV Access Network i.e. Huawei, Nokia & ZTE MSAG, DSLAM & OFAN Multiplexers which includes Huawei DSLAMs (MA5600, MA5616), Huawei MSANs (UA5000), Huawei C5 NGN (SoftX3000), Nokia ISAMs (7330,7302), ZTE DSLAMs (ZXDSL9800, ZXDSL9210, ZXDSL 9806H), ZTE MSAGs (ZXAN 5200), ZTE ONU (ZXA10 U300).• Element Management, Operation & Monitoring of Huawei MSAGs/DSLAMs via (IMANAGER U2000 & N2000) UMS, ZTE MSAGs/DSLAMs via… Show more • Monitoring, Configurations, and Troubleshooting of PSTN, Broadband & IPTV Access Network i.e. Huawei, Nokia & ZTE MSAG, DSLAM & OFAN Multiplexers which includes Huawei DSLAMs (MA5600, MA5616), Huawei MSANs (UA5000), Huawei C5 NGN (SoftX3000), Nokia ISAMs (7330,7302), ZTE DSLAMs (ZXDSL9800, ZXDSL9210, ZXDSL 9806H), ZTE MSAGs (ZXAN 5200), ZTE ONU (ZXA10 U300).• Element Management, Operation & Monitoring of Huawei MSAGs/DSLAMs via (IMANAGER U2000 & N2000) UMS, ZTE MSAGs/DSLAMs via (NetNumenN31) UMS, ZTE ONUs via (ZXUMS E100) & Alcatel ISAM via (AMS 5520) respectively.• Fault Management through Telnet/SSH Client for Layer-II Nodes.• Following up on Planned Outages/works happening in the network.• Data entry into the appropriate systems to document trouble ticket flow, preventive maintenance/Refueling activities at sites, and steps taken to address issues.• Co-ordination and follow up with vendors, PTCL technical & IP Core teams for timely resolution of L3 faults with corresponding escalation & RCAs.• Remote configuration, troubleshooting & service provisioning for PTCL triple play, FTTH & VDSL customers working over Nokia, ZTE & Huawei access NEs.• Following up and co-ordination of planned Outages/Works happening in-network for rectification.• Handling of all types of Quality/KPI issues causing degradation in the network.• Ensure support to the Business zone, Technical teams, and Vendors for double-play provisioning and fault rectification in the North Zone.• Coordination with the Core team, OSS team, Customer Care, Business Zone, Regional Technical teams, and Vendors for new service provisioning, resolution, and intimation of all major network issues.• Proactive network monitoring using MRTG, NMS & KRON dashboard.• Analysis of real-time faults, their classification in terms of severity, and impact on services & subscribers. Show less

• Support the definition of the products/services based on strategic market information (requirements definition, product pricing validation, and product availability). • Create and update the product roadmap. • Monitor the deployment of the product in collaboration with the commercial team and distributors. • Produce presentations/documentation both internally and externally. • Collaborate with the Technical Department to take part in new system acceptance and check the correct… Show more • Support the definition of the products/services based on strategic market information (requirements definition, product pricing validation, and product availability). • Create and update the product roadmap. • Monitor the deployment of the product in collaboration with the commercial team and distributors. • Produce presentations/documentation both internally and externally. • Collaborate with the Technical Department to take part in new system acceptance and check the correct implementation of new features as defined in the product roadmap. • Co-operate with the Sales Engineering team for any implementation of the product and related customization when requested. • Support the Sales Department with all the aspects linked to the product during the contract definition. • Explore new ways of improving existing services and products.• Identify and present innovative product solutions.• Work with development leads so that product requirements are understood.• Work with project management software.• Coordinate product releases with marketing, sales, and development teams. Show less

• Part of operational activities of Service Desk North under well-defined SOPs & KPIs to provide better L2 support to PTCL CCC, Business zone & corporate teams.• Monitoring & troubleshooting of network & escalation and follow up of issues occurring in a network as per SLA during the shift.• Following up on Planned Outages/works happening in the network.• Data entry into the appropriate systems in order to document trouble ticket flow, preventive maintenance/Refueling activities at… Show more • Part of operational activities of Service Desk North under well-defined SOPs & KPIs to provide better L2 support to PTCL CCC, Business zone & corporate teams.• Monitoring & troubleshooting of network & escalation and follow up of issues occurring in a network as per SLA during the shift.• Following up on Planned Outages/works happening in the network.• Data entry into the appropriate systems in order to document trouble ticket flow, preventive maintenance/Refueling activities at sites, and steps taken to address issues.• Preparation & submission of network KPIs/SLAs/Fault/Incidents reports to customer & internal management.• Co-ordination and follow up with vendors, PTCL technical & IP Core teams for timely resolution of L3 faults with corresponding escalation & RCAs.• Followed successful strategies for better customer experience including reduction of IPCC & CRM MTTR, IPCC abandoned call ratio, reduction in repeated faults, etc.• Remote configuration, troubleshooting & service provisioning for PTCL triple play, FTTH & VDSL customers working over Nokia, ZTE &Huawei access NEs• Use of innovative software and developmental tools for automatic remote configuration & troubleshooting of double play faults to reduce the corresponding MTTR.• Identified faults remotely resolvable at SD NOC and ensured their change of ownership reducing the workload of PTCL business teams. Show less

My Internship included serving at different Departments of Cement Factory starting from Quarry and Limestone Crusher to Cement Mill and Packaging Plant which had given me diverse knowledge how Cement Industry Works.