-Assist customers or end-users with technical issues they encounter while using products or services. This may involve troubleshooting hardware or software problems, answering questions, and providing guidance.-Work to resolve technical problems by following standard procedures or scripts. This could include providing step-by-step instructions, remotely accessing systems, or referring more complex issues to senior technicians or engineers.-Clearly and effectively communicate technical information to non-technical users. This includes explaining solutions in a way that users can understand, without jargon or technical terminology.-Collaborate with senior technical support staff and other teams within the organization, such as developers or network administrators, to resolve complex issues or escalate problems as needed.-Provide remote assistance to users, which may include using remote desktop software to troubleshoot and resolve issues.-Assist with the installation, configuration, and maintenance of hardware and software systems for end-users.-Perform data analysis using Microsoft SQL Server to support troubleshooting efforts and provide insights for decision-making.