As a dedicated professional with a proven track record in both customer success and operations, I bring a diverse skill set and a passion for driving business growth.In my previous role as an Operational Specialist at BIGO, I spearheaded the VIP team responsible for managing top-tier clients on the global live streaming platform. Through strategic initiatives, I successfully expanded the VIP base by 50%, leading to a remarkable 35% increase in revenue. Leveraging my expertise in Excel and data analysis, I crafted comprehensive reports, dynamic dashboards, and engaging graphics that empowered decision-making and supported our overarching business strategy.Additionally, I am currently honing my skills in project management through participation in a PMP training course, further enhancing my ability to lead cross-functional teams and deliver successful outcomes.My journey began with a Bachelor's degree in Civil Engineering from Tafilah Technical University, where I cultivated a strong foundation in problem-solving, innovation, and teamwork. Prior to my role at BIGO, I gained valuable experience as a Customer Service Representative in both aviation and e-commerce sectors, refining my communication, multitasking, and time management abilities.Driven by a relentless pursuit of excellence, I am deeply motivated by challenges and opportunities to further develop and contribute meaningfully to the success of any organization. Let's connect to explore how my skills and experiences can add value to your team.