Led the successful implementation and configuration of POS systems (CCO, PixelPoint, Upitec), optimizing inventory management and pricing strategies, and ensuring optimal performance and user satisfaction through meticulous setup. Provided advanced support for POS applications, troubleshooting issues to minimize downtime. Collaborated with business units to customize POS and SAP solutions and trained end-users to enhance adoption. Monitored system performance with regular updates and managed software enhancements in collaboration with vendors. Analyzed sales data for actionable insights and ensured compliance with policies regarding cash handling and data integrity.

Provided user support for POS systems and SAP B1, managing item and customer additions, system setup, and troubleshooting. Oversaw SAP B1 processes, including inventory and sales cycles, while offering configuration and administration support. Enhanced operational efficiency by configuring Microsoft Dynamics and Hyper Bill systems, managing projects, and addressing user requests. Improved customer relationship management through CRM system configuration and telephony integration. Utilized data transfer workbench software for accurate data management, ensured compliance with license tracking, and maintained IT records.

Assisted in strategic planning for information systems, aligning technology with business objectives. Monitored infrastructure reliability through effective troubleshooting and evaluated IT solutions for operational efficiency in hotels and mixed-use developments. Managed IT networks, tenant requests, and software updates for security. Conducted preventive maintenance to ensure system availability and provided technical support for networking, computers, telephones, and Office 365

Executed software installations, network setups, and cabling. Formatted devices and installed Windows. Facilitated data transfers and resolved printer issues. Managed hardware and software procurement. Provided user support for technical issues. Monitored software updates for system security. Maintained IT documentation for clarity. Applied problem-solving skills to improve efficiency