We are on a mission to save people and the planet from the inefficiencies of household shopping. To simplify people's lives, so they can focus on the things that matter.We Bother, so you don't have to.• Working with Head of Commercial to forecast demand and supply to prevent overstocking and regularly maintaining 98% availability• Manage the end-to-end order replenishment process with the UK’s biggest distributors, manufacturers and wholesalers, responsible for expediting all purchase orders to ensure they are delivered OTIF, and dealing with all supply-related issues• Analyse day-to-day inventory data to ensure optimum inventory level and identify problematic areas: out of stock, short-dated, overstocked or slow-selling lines to pre-empt and manage issues• Sole escalation point for day-to-day issues from 3PL warehouse; including inbound, inventory storage, returned stock, warehouse capacity, and customer service queries, resolving all issues entirely in a timely manner• Created SOP of non-conformance complaints from customers with preventive and corrective actions, working collaboratively with the Operations team to service customers•Fully accountable for reconciliation, develop its SOP to ensure purchase invoices are matched with actual delivered goods and improve COGS accuracy• Monitor stock movements to ensure FEFO / FIFO and minimize stock loss during storage• Maintain and manage internal proprietary ERP and IMS systems in order to maintain accurate information across current range• Work closely with Buyers and Marketing team to support growth and merchandising campaigns in terms of stock level, ETA to launch new lines• Assist merchandising team with product set-up, visual merchandising, supplier set up, and monthly rebate invoices• Train, supervise and support Trading Administrator

Founded in Switzerland in 1895, Firmenich is the world's largest privately-owned fragrance and flavor business. - Worked solely in English, collaborated closely with Firmenich’s factory in the UK and also worldwide to supply flavors for Vietnam – Myanmar - Cambodia markets- Was single point of contact for customers, executed orders end-to-end on SAP (both Sale Distribution & Warehouse Management module), ensured timely deliveries of goods and documents (eliminated redundant hard copies since 2020), promptly and professionally feedbacked to all ad-hoc customer enquiries and resolved post-delivery enquiries- Managed 3PL warehouse inventory planning (with approximate monthly through-put 850’000 USD, 7-day average age of inventory, low MOH maintaining), stock orders and movements, write-off, cycle count, and warehouse audit- Monitored whole import process handled by customs brokerage, arranged cargo deliveries from port to 3PL warehouse then deliveries to customer warehouses, reduced lead-time of deliveries to customers by 35%- Built customer intimacy with leading global FMCG companies, optimised customer care by coordinating non-conformance claims, analysing data and creating action plans to reduce possible claims - Achieved 15% increase in orders annually through ensuring on time delivery- Was key member in cross-functional project of moving business model to local distribution: wrote SOPs, helped set up and train customs brokerage / 3PL on customs clearance, warehousing and deliveries in 2018, built local invoicing system together with Chief Accountant. Outstanding successes across this project led to this initiative being rolled out nationally- Reduced 3PL costs to optimise logistics expenses in line with budget, while ensuring to maintain committed OTIF to customers- Raised purchase orders and reconciled 3PL monthly invoices (fixed expenses, warehouse, transportation, inbound & outbound services) on SRM and SAP

Sucafina is a leading global trading company in green and roasted coffee. Founded in Switzerland, the company operates at every level of the worldwide coffee supply chain.- Worked in English to execute commodity contracts from Asia and East Africa to Europe by coordination with respective trading desks, shippers / origin teams and shipping lines to ensure timely shipments in line with SLAs- Nominated as sole key contact for major clients such as Nestle Kuban LLC, Nestlé Portugal SA, Lavazza S.p.A., Beyers Koffie, Caffè Vergnano 1882, and other leading Italian clients; very successfully built strong and profitable relationships by diplomatically handling challenging world-class clients with complex requests- Communicated with customers regarding shipment details, arranged all shipping documentation for customers, and followed up with Accounts Receivable- Liaised with banks and warehouses regarding administrative procedures for releases, documentation, payments, bank collection, letter of credit opening, and stock reports- Significantly reduced logistics costs of freight rate (by negotiating and forecasting volume), demurrage, detention, and port charges- Selected to spend 4 weeks working in Europe to strengthen relationship with key clients in person

As being the main contact of the company's key accounts, I was selected for a four week exchange program at the global Head Office in Geneva, Switzerland. During this trip, I also travel to Belgium and Italy to strengthen the relationship with customers in person.

Rocket Internet incubates and invests in internet and technology companies globally. It provides deep operational support to entrepreneurs and helps them build market-leading companies.- Joined on Day 1 with 0 orders; through strong leadership, led team to process ~30 orders per day- Managed logistics operations and 7 employees (3 Logistics, 4 Delivery Fleet); reported directly to Managing Director- Oversaw performance of Logistics team including sourcing, warehousing, packing, delivery, and after sales service activities; trained and supervised Delivery Fleet to provide high quality service to customers- Collected and analysed inventory data of 2000+ SKUs; strengthened and improved supplier relationships- Consistently recognised by key customers for enhancing service performance (e.g. shortened delivery time from 7 hours to 4)