+ Introduced dashboards containing training performance & mandatory training tracking+ Led L&D Operation team and implemented training standard operating procedures for all Sea entities;+ Initiated and maintained new hire onboarding journey for 800+ new hire with end to end process+ Supervised and initiated company wide activities to enhance learning cultures + Launched a Happy English Program with English Happy Hour and in-house English classes+ Collaborated with Regional Office for bi-annual Managers’ Conferencel

+ Established new training curriculum and conducted training sessions based on Learning Needs Analysis results+ Developed project management training program+ Planned and facilitated 40+ training sessions for 300+ employees across 3 major entities+ Liased with business teams to design training solution that served for 70% of team members based on customised team needs+ Built up an Internal Trainer Community with 20 certified departmental trainers

+ Determined training needs and execute trainings in term of soft skills (sales, negotiation, leadership) and product knowledge both for 100+ store managers and store assistants+ Designed post training follow up with assessment and knowledge refresher if needed+ Developed a general sports catalogue with all knowledge on sport science and brands’ stories that shared widely in 20 stores+ Acted as a consultant to store staff for challenges they have on the job+ Liased with Operations team to supervise sales qualities of 90+ store assistant based on Company standards

+ Prepared and operated monthly training calendar+ Coordinated in maintaining a comprehensive, current, and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training + Managed and update training records, including status of training progression+ Liased with Departmental Trainers to make the certification & development plan for 400+ colleagues+ Facilitated monthly new hire orientation

+ Developed service procedures, policies and standards and set a clear mission and deploy strategies focused towards that mission+ Responsible for the delivery of the learning curriculum and develops programs for employees, supervisors, and managers, that increase performance and deliver a return on investment. Work with moderate guidance in own area of knowledge.+ Monitored linkage between curriculum and improved learner job performance; coaches’ participants back on the job, ensuring learning translates to performance.+ Made initial evaluation of learning and works with other Trainers and/or Training Managers to determine best methods to provide feedback to learners and their managers.

+ Planning and preparing high quality IELTS class+ Teaching according to educational needs and abilities+ Assessing, reporting, and recording on student's process

+ Assist native English teachers with helping Vietnamese students, classroommanagement + Report to students’ parents about their study process.+ Course administration+ Support events

+ Greeting patrons and ensuring that they adhere to the Center regulations; + Re –shelving books, magazines and DVDs; + Assisting in inventorying American Center and EducationUSA collection and maintaining client database. + Supporting programs, events, educational outreach events.

+ Collecting, inputting and managing documents and database of part-time staffs and interns.+ Responsible for NDA and PIMS test for staffs and interns.+ Recording and managing taxi invoice and other bills.+ Accounting report+ Purchasing and managing stationaries in the office.+ Research and make proposals