CT 140 - Networking Administration ICT 201 - Information Technology Security ICT 250 - IT Security Awareness INFO 420 - Software Project Management

• Spearheaded 10+ in-depth workshops, training over 50 clients on ServiceNow best practices tailored to optimizing cybersecurity operations, resulting in enhanced client knowledge and operational efficiency.• Architected and launched 2 high-impact ServiceNow Service Catalog items, streamlining complex cybersecurity requests and automating key actions, driving a significant boost in operational efficiency and response times.• Collaborated with a cross-functional team of developers and… Show more • Spearheaded 10+ in-depth workshops, training over 50 clients on ServiceNow best practices tailored to optimizing cybersecurity operations, resulting in enhanced client knowledge and operational efficiency.• Architected and launched 2 high-impact ServiceNow Service Catalog items, streamlining complex cybersecurity requests and automating key actions, driving a significant boost in operational efficiency and response times.• Collaborated with a cross-functional team of developers and analysts, providing critical insights and clarifying complex requirements, ensuring seamless issue resolution and quality assurance during the testing phase.• Led daily status meetings, delivering progress updates to key stakeholders, and resolved 20+ high-priority issues, mitigating cybersecurity risks and ensuring project continuity. Show less

• Resolved 50+ complex Icertis system issues, reducing system downtime by 30%.• Designed and delivered customized training programs for 30+ end-users, boosting system proficiency by 40%.• Spearheaded the creation and execution of 20+ comprehensive test plans for system enhancements.• Delivered system updates on time, exceeding user expectations and aligning changes with business needs.

• Digitized and curated historical archives from 1940, categorizing and uploading materials to the organization's website.• Managed and optimized an Excel database to streamline retrieval of archived materials, enhancing efficiency.• Preserved the organization's legacy while enhancing digital accessibility for stakeholders.