Daniel James Email & Phone Number

• AD/Azure AD account configuration and MDM management via multiple platforms
• Managed team of technicians who are tasked with installing proprietary technology in public service vehicles to support video and audio data collection, GPS location tracking, and safety monitoring.
• Supervise installation and configuration of a wide range of technology including loss prevention implementations, POS systems, and retail/medical kiosks.
• Install covert/overt surveillance equipment in designated, high security locations.
• Web based configurations controlling LAN/WAN connections, server/port settings, and power control functions.
• CRM/EHR database maintenance. This included standardizing data, syncing multiple databases across facilities, backup creation, and server upgrades.

Bellevue, WA, US

• Instituted and promoted proper Knowledge Base management procedures. Authored, updated, categorized, pruned, and retired articles as changes within the organization dictated.
• Carried out benchmark testing on new fleet of laptops.
• Built and distributed detailed reports, which were ultimately invaluable in decision making processes.
• Part of the team responsible for migrating all 2000 corporate users from Windows 7 to Windows 10. Actions performed in the local office, via remote procedures, as well as traveled to remote offices to see the project.
• Played an integral Project Management support role in data collection, dissemination, and processing/formatting.
• Investigated, triaged, and resolved complex issues for the varied user base in local office space, as well as users in remote locations worldwide.

Woodmere, New York, US

• Performed sales and support at trade/exhibition shows for a variety of industries.
• Developed new procedures for feeding sales leads back to the in-office support staff.
• Leveraged cloud services so that all involved staff had real-time updates to the database of information that I was responsible to maintain.

-Part of a Network Operation Center team whose duties included, server and networking gear rack and stacks, copper and fiber optic cable extensions/termination/testing, and control of vendor access into a high security facility-Heavy Cisco switch configuration at the port level-Responsible for responding to internal and external work requests/outages on.

New York, New York, US

-Configured network devices at the port level to ensure proper connectivity for devices on the evenings’ workload. Maintained DNS entries using QIP software-When necessary, escalated issues to appropriate departments to ensure maximum uptime for live,production networks supporting trading applications and functionality-Shared workload management duties.

• Primary point of contact for all service requests pertaining to physical installation/de- installation of client & internal equipment and services, including: power, circuits, network connectivity, servers.
• Created and maintained various document libraries, including: air flow diagrams, rack diagrams, and detailed inventory spreadsheets using MS Office applications
• Solely responsible for all fiber optic cable extensions/terminations within office locationCreated and maintained detailed Visio rack layout diagrams for all internal rack location

Overland Park, Kansas, US

• Assigned service requests by management pertaining to physical installation/de-installation of client internal equipment and services, including: power, circuits, network connectivity, servers, storage, networking.
• Extensive UTP, Coaxial, and optical cable extension, testing, and termination
• Various Windows administration, clerical, client access, vendor management, and supply procurement Duties

• Established relationships with tradesmen and building management to streamline processes and workflows during Sprint datacenter buildout
• Built database for tracking of packages received and delivered to associated parties. Implemented barcode scanning system to ensure accuracy
• Exemplary performance as demonstrated by Sprint offering me a position as a technician with their firm as opposed to being a third party vendor

• Monitor emergency radio frequencies for relevant situations, and inform ambulance crew of potential call
• Communication in a clear and concise manner, during high stress, life threatening circumstances, with city and other volunteer services to prevent duplicate responses to emergency situations
• Obtained NYS DOH Certified First Responder certification
• Respond to potentially life threatening circumstances as a member of volunteer ambulance crew
• Documentation and submission of medical observations and patient information to be turned over to hospital, as well as to city services

Management Information Systems, General

Computer And Information Sciences And Support Services

Business Administration And Management, General