Daniel James Email & Phone Number

• AD/Azure AD account configuration and MDM management via multiple platforms• Managed team of technicians who are tasked with installing proprietary technology in public service vehicles to support video and audio data collection, GPS location tracking, and safety monitoring.• Supervise installation and configuration of a wide range of technology including loss prevention implementations, POS systems, and retail/medical kiosks. • Install covert/overt surveillance equipment in designated, high security locations.• Web based configurations controlling LAN/WAN connections, server/port settings, and power control functions.• CRM/EHR database maintenance. This included standardizing data, syncing multiple databases across facilities, backup creation, and server upgrades.• Created cost savings by seeking out and building relationships with other agencies that offered special pricing on products and services.• Supported client's technical functionality on an on-call basis, using Remote Desktop Protocol, LogMeIn, TeamViewer, and Google Hangouts screen/file sharing, and remote desktop features.• Used administrative tools and Active Directory on Windows Servers to manage organizational units, users, groups, rights and policies, and logical addressing. • Gained familiarity with principles behind performance/resource monitoring using Perfmon and Event Viewer.• Handled Desktop support services, including, but not limited to software deployments using AD, ManageSoft and MDM solutions, hardware/software upgrades/troubleshooting, and call center duties in a wide range of home/office/small business environments.• Educated and trained students on Microsoft Office and Google Suite usage in a classroom setting.• Managed facilities and logistics coordination.

Bellevue, Wa, Us

• Instituted and promoted proper Knowledge Base management procedures. Authored, updated, categorized, pruned, and retired articles as changes within the organization dictated.• Carried out benchmark testing on new fleet of laptops. • Built and distributed detailed reports, which were ultimately invaluable in decision making processes.• Part of the team responsible for migrating all 2000 corporate users from Windows 7 to Windows 10. Actions performed in the local office, via remote procedures, as well as traveled to remote offices to see the project to completion. • Played an integral Project Management support role in data collection, dissemination, and processing/formatting.• Investigated, triaged, and resolved complex issues for the varied user base in local office space, as well as users in remote locations worldwide.• Managed Heavy ITSM/Service Now usage for documentation, issue tracking, and complex reporting on trends in the environment, as well as proactive processes to ensure that established Enterprise Services policies were followed.• Facilitated research, documentation and trained end-users on appropriate usage of technology and tools needed for specific job functions.• Acted as single point of contact for all technology related issues in the local office.• Handled IT Asset Management via Service Now tool.• Facilitated the JSON Web token configuration to setup access API access to link external and internal data sources.

Woodmere, New York, Us

• Performed sales and support at trade/exhibition shows for a variety of industries.• Developed new procedures for feeding sales leads back to the in-office support staff. • Leveraged cloud services so that all involved staff had real-time updates to the database of information that I was responsible to maintain.

-Part of a Network Operation Center team whose duties included, server and networking gear rack and stacks, copper and fiber optic cable extensions/termination/testing, and control of vendor access into a high security facility-Heavy Cisco switch configuration at the port level-Responsible for responding to internal and external work requests/outages on high availability, highdemand, low latency corporate networks in a 24x7 operating environment, via phone, email, and Remedy work requests-Regularly interfaced with hardware vendors to support performance of testing and maintenance onmission critical servers and networking devices-Reviewed Implementation & Planning Letters with executive and technical staff to ensure thatinstallation of equipment obeyed datacenter policies and procedures. Also evaluated plans for potentialoversights, such as cabling limitations, power requirements, and cooling capacity-Documented and audited connectivity and devices, as well as coordinated with internal and externalengineers/administrators for the purposes of augmenting, upgrading, or migrating connections, devices, or entire networks-Extensive inventory audit in order to organize, develop, and manage a database application implemented by athird party vendor (Obtain)

New York, New York, Us

-Configured network devices at the port level to ensure proper connectivity for devices on the evenings’ workload. Maintained DNS entries using QIP software-When necessary, escalated issues to appropriate departments to ensure maximum uptime for live,production networks supporting trading applications and functionality-Shared workload management duties with other senior members of my team to make certain thatscheduled tasks were completed within limited time constraints-Skilled use of MS Office and other software to disseminate comprehensible and succinct information to team members and other involved departments-Created and maintained detailed documentation in a clear and concise manner in order to facilitate faster diagnoses, identify faults, and update procedures.-Required to be comfortable working within organizational structure in high stress, high demandenvironments-Part of a team responsible for oversight and verification of all physical installations in dozens of datacenters in the NY/NJ area

• Primary point of contact for all service requests pertaining to physical installation/de- installation of client & internal equipment and services, including: power, circuits, network connectivity, servers, storage, and networking equipment • Created and maintained various document libraries, including: air flow diagrams, rack diagrams, and detailed inventory spreadsheets using MS Office applications • Solely responsible for all fiber optic cable extensions/terminations within office locationCreated and maintained detailed Visio rack layout diagrams for all internal rack location

Overland Park, Kansas, Us

• Assigned service requests by management pertaining to physical installation/de-installation of client internal equipment and services, including: power, circuits, network connectivity, servers, storage, networking equipment, as well as laptops/PCs for internal product demonstration staff • Extensive UTP, Coaxial, and optical cable extension, testing, and termination • Various Windows administration, clerical, client access, vendor management, and supply procurement Duties

• Established relationships with tradesmen and building management to streamline processes and workflows during Sprint datacenter buildout• Built database for tracking of packages received and delivered to associated parties. Implemented barcode scanning system to ensure accuracy• Exemplary performance as demonstrated by Sprint offering me a position as a technician with their firm as opposed to being a third party vendor

• Monitor emergency radio frequencies for relevant situations, and inform ambulance crew of potential call• Communication in a clear and concise manner, during high stress, life threatening circumstances, with city and other volunteer services to prevent duplicate responses to emergency situations• Obtained NYS DOH Certified First Responder certification• Respond to potentially life threatening circumstances as a member of volunteer ambulance crew• Documentation and submission of medical observations and patient information to be turned over to hospital, as well as to city services

Management Information Systems, General

Computer And Information Sciences And Support Services

Business Administration And Management, General