Managed a team of 12 Pharmacy Technicians in a fast-paced, mail-order specialty pharmacyOversaw the workflow of the pharmacy floor to efficiently fill, pack, and ship 3000+ orders dailyImplemented five Minute Meetings prior to each shift to improve communication between management and staffTrained all new Pharmacy Technicians on Express Scripts' computer systems and safe prescription filling practices

Filled 500+ orders in fast-paced, mail-order specialty pharmacyAdhered to the protocol for selecting applicable packing material, Medication Guides, and suppliesRestocked work stations and drug carts, cleaned and maintained equipmentTrained new pharmacy techniciansCross-trained in duties of Production Clerk

Provided excellent customer service during prescription intake and pickup processesPerformed data entry of prescriptions, including patient and provider information, drug selection, dosage information, insurance, and billing codesPerformed math calculationsRetrieved and verified drugs for prescription fillsUsed and maintained ScriptPro machineCommunicated with doctors, insurance companies, and patients to troubleshoot errors with prescriptions or billingMaintained inventory of stock, including performing daily drug counts, ordering new shipments, processing returns, and processing transfers of drugs between site locations

Specialized in all aspects of splicing new and existing Fiber Optic and Copper cables for outside plantAssembled, repaired, and replaced splicing enclosures underground, buried, and aloftRead and interpreted Engineering's schematics/blueprints to identify splicing locations and countsPerformed repairs on customers' existing services when directed