• Meet with top vendor suppliers to ensure all merchandise meets quality standards and negotiate percentage of credit returns.• Managed day-to-day responsibilities for the returns department including tracking return merchandise on an unsalable report and shipping returns to the clearance warehouse.• Manage detailed-oriented return procedures with third-party distribution center to determine clearance loads, liquidator loads, and return-to-vendor loads.• Logistics between photo studio, the warehouse, allocating and safety of merchandise for shipping, as well as ensuring the returning of the merchandise to the warehouse.

• Manage day-to-day operations of the Return-To-Vendor (RTV) Cage. Responsibilities include return non-defective merchandise to departments, process defective merchandise for supplier return, and receiving freight.• Consistently received 100% score on all quality control analyst audits.• Maintain an excellent working relationship with suppliers to receive proper store credit. Negotiated 50% additional credit refunds with suppliers contributing to store revenue. • Serve as an area trainer for new RTV associates from surrounding locations.• Log incoming RTV merchandise into store computer system.• Track “out for repair” merchandise and return to appropriate departments once received.• Work closely with store management and associates, suppliers, to effectively get the job done.• Assist customers when needed and provide excellent customer service.