Airport Operations Specialist
Current
Chicago, Illinois, United States
Provide excellent customer service to passengers, responding to inquiries and resolving complaints in a timely mannerAssist customers with ticng, check-in, boarding, baggage handling, and other related servicesEnsure compliance with all applicable safety regulations and proceduresProvide accurate information regarding flight schedules, fares, routes, and other travel optionsProcess payments for tickets, upgrades, and additional servicesMonitor passenger flow at the gate and ensure that boarding is completed on timeHandle lost or delayed luggage claims, providing assistance as neededMaintain up-to-date knowledge of United Airlines policies and proceduresRespond to customer inquiries via phone, email, and social mediaUtilize computer systems to access customer data and update recordsRemain current on industry trends and changes in airline regulationsParticipate in training sessions and team meetings to stay informed of new developments