Serve as an internal agent to investigate claims by making timely and appropriate contact with the interested parties including not limited to the claimant, witnesses, and medical providers. Additional responsibilities include:• Managing medical cases and elevated claims for settlement.• Leveraging strong critical thinking to gather, assess, analyze, question, verify, interpret, and understand root issues to reduce loss time. • Communicating with internal resources to ensure coordination with medical providers and injured workers to establish return to work strategies and treatment plans.• Collaborating with internal legal representatives to assist in evaluating and negotiating subrogation recoveries with third parties.

Established and maintained case files, verifying job-related accidents with claimants. Reviewed claims filed by employees to ensure timely submissions were completed and fell within acceptable time frames. Additional responsibilities included:• Providing information concerning compensation claims for medical or rehabilitation costs.• Documenting contacts with employees while away from the workplace on medical or disability leaves.• Compiled and interpreted workers’ compensation reports on designated departments as requested.

Managed and administered updates for attendance, schedules, benefits, and Medical Claims/Leave of Absences, including FMLA, short-term disability and workplace accommodations for a workforce of 200+ employees, ensuring accuracy, compliance, and confidentiality were maintained at all times. Role evolved to include: • Reviewing reports for claim intake accuracy and making timely corrections to hand off to adjusters.• Providing, interpreting, and explaining information regarding claim status, policies, and procedures. • Processing and delivering all appropriate letters, forms, and correspondence to appropriate parties.• Creating and assigning diaries.

Subject matter expert I assumed escalated conversations, utilizing effective communication and problem-solving skills to repair the brand’s image and enhance customer loyalty. Additional responsibilities included:•Providing employees with guidance to effectively address complex problems to alleviate complaints or disputes.•Assisted front-line employees with day-to-day work and complex problems by applying motivational and analytical strategies.

Respond to requests from customers about products, services, billing, and Tier I technical support . Verified service order accuracy and completeness and adjusting where necessary.

Facilitated seamless candidate experiences throughout the recruitment process. Responsible for strengthening candidate relationships and ensuring a well-organized recruitment process that resulted in successful hires. These responsibilities included:• Partnering with recruiters to streamline and support recruitment program activities, ensuring efficient candidate engagement.• Served as a dedicated advocate for candidates, providing them with a positive and informative experience at every stage of the hiring process.• Efficiently managing and coordinating interview schedules, debrief sessions, and logistical details, allowing for smooth and timely candidate evaluations.