Clark Burns Email & Phone Number

Florida, United States

Reston, Virginia, Us

Hanover, Md, Us

Lead ServiceNow implementation, including SPM, ITSM, etc. Analyze requirements and implement appropriate solutions in the ServiceNow environment for both governmental and private industry clients. ServiceNow Administrator with experience across the ServiceNow platform.

Norristown, Pa, Us

Provide senior technical leadership in a variety of practice areas. Lead implementation on core ServiceNow modules, including ITSM and ITBM/SPM. Analyze requirements and implement appropriate solutions in the ServiceNow environment for both governmental and private industry clients. Conduct demonstrations and workshops in support of sales efforts. Manage multiple large-scale efforts.

San Diego, Ca, Us

Provided business consulting services. Conducted workshops with clients to gather requirements, design processes, and implement solutions within the ServiceNow platform. Lead the design and implementation of ServiceNow solutions.

Oklahoma City, Oklahoma, Us

Worked with departments to design and document processes and implement supporting workflows within ServiceNow. Conducted instance upgrades, maintained the Service Catalog, and designed workflow to increase efficiency. Provided data analytics and reporting to Senior Leadership.

Oklahoma City, Oklahoma, Us

Designed infrastructure processes and workflows. Conducted root cause analyses for problems and issues and implemented corrective measures. Led infrastructure projects to ensure business goals were met. Managed and monitored incidents and problems.

Tulsa, Oklahoma, Us

Managed multiple large-scale projects, including spin-off of company division. Ensured projects were completed on time and on budget. Reported project performance.

 Managed multiple projects for systems servicing the energy services and manufacturing sectors. Driven to meet environment and safety regulatory agency requirements. Projects totaling $1MM concurrently Controlled and monitored purchasing and specifications for project equipment Financial management: project margin analysis, activity based costing, accounts receivable  Oversaw creation of drawings and specifications for drafting, purchasing and quality control Priced and incorporated customer change orders; Served as Primary Customer Contact  Coordinated and performed engineering activities relative to hydrocarbon vapor combustion systems which ensured compliance Overall project management, spanning project inception to customer’s warranty claims

North Shields Uk / Broken Arrow Usa, Oo

 Successfully led an effort to introduce an ERP system, Vantage, from implementation to training Managed multiple projects from inception to completion Coordination of up to 8 employees per project performing various functions including sales and manufacturing Assigned troubled projects; performed gap analysis to determine corrective measures Leveraging Lean & Kaizen events, reduced production costs 40% by eliminating waste and inefficiencies on specific processes

Broomfield, Colorado, Us

Performed Data Analysis and Trending of traffic utilization. Performed simulations of traffic routing and restorations. Responsible for financial analysis, equipment augmentation, and reporting.

Ms, Engineering And Technology Management

Ms, Business Administration

Bs, Chemical Engineering