• Leadership of coordinating and leading a team. Also, managing Cherwell (ITSM Tools) of tickets for the team for incident management and inventory.• Supported user provisioning such as access management, on-boarding, and transfers using the Resource Access Control Facility (RACF) and LAN.• Performed functions such as extracting and tracking data, creating ad hoc, standardized reports, reviewing data, and identifying system improvements.• Investigated incidents caused by malicious activities• Experience with implanting standard and procedures.• Supported with one or more of the following IAM tools: NetIQ DRA, CayoSoft, ADUC (Active Directory Users and Computers). Provide support of current operating systems, MS Office 365.• Provided users with training, and support for existing hardware, software, workstation, and network support. Performed technical support of SCCM, Remote Desktop, Multifactor Authentication, and VPN.