A business professional with a background in development and administration of businesses that has been tasked with a service desk technical role for the past 7 years. The technical skills that have been developed allow the opportunity to transition into a Cloud DevOps Engineer role. The skill set allows for the designing and managing of scalable, resilient cloud architectures. The passion for technology has been shown through the coursework and projects that have been completed.Strengths in cloud infrastructure include but are not limited to role management, deployment, and monitoring of applications. The platforms that have been interacted with are AWS, Azure, and GCP. All platforms have been utilized to create real world case studies and have been efficiently executed. Containerization with Docker and Kubernetes has increased deployment success by 35% throughout my projects that I have in development. Utilizing cloud based software such as anaconda as well as utilizing coding platforms such as free code academy has enhanced my coding proficiency by 67%.Dedication to learning is continuous, communities of coding, devops, and cloud architecture are vast with knowledge and regularly interacted with. Contributions to open-source projects have sparked innovation and made long lasting impressions.
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Tax AssociateIntuitMobile, Al, Us
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Help Desk TechnicianIntuit Jan 2021 - PresentCollaborated with cross-functional teams to identify, troubleshoot, and solve complex technical problems, resulting in a 90% decrease in recurring issues by resolving end user issues within 15 minutes at 93% rate, and within 30 minutes at 99% rate.Implemented system updates and debugged software through administering software patches on over 500 computers and mobile devices, ensuring all devices remained secure and fully functional, supporting continuous, uninhibited workflow. Device operating systems include but not limited to windows, mac, and android.
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Project ManagerRoyalty Brands Inc Jan 2011 - Aug 2024Washington D.C. Metro AreaResearch and consolidate qualitative and quantitative data for various businesses and present the findings through reports that include Microsoft Excel advanced techniques that include, but not limited to graphs, charts, and pivot tables. The findings are utilized to prepare and present responses to correspondence from clientele and industry; with established policy and viewpoint of the client which resulted in 25%-70% revenue increase through business funding, grants, and sales.Plan and strategize the creation of content that increases and stabilizes business brands; responsible for marketing materials and coordination of printing materials when needed; utilizing memorandums, letters, emails, and presentations. Collaborate with vendors for the development and purchasing of all marketing materials, which resulted in 40% market growth for business clients.
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Service Desk SpecialistTelaforce, Llc Aug 2019 - Oct 2019Fort Walton Beach, Florida, United StatesAssist with the onboarding process to start the new school season for teachers, students, and parents which resulted in a 88% success rate.Implemented a knowledge base reducing the query resolution time by 33%, facilitating quicker turnarounds for common problems by diagnosing and resolving technical issues for end users, achieving a 93% satisfaction rate from feedback surveys. -
Office AdministratorArlington County Feb 2018 - Jul 2018Arlington, VaCollaborated and dispatched service techs at 95% efficiency rate.Automated routine system maintenance tasks, reducing the need for manual intervention by 67% and allowing the team to focus on more complex issues.
Roy Browning Education Details
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Multi-Cloud Engineering -
Business Administration, Management And Operations
Frequently Asked Questions about Roy Browning
What company does Roy Browning work for?
Roy Browning works for Intuit
What is Roy Browning's role at the current company?
Roy Browning's current role is Tax Associate.
What schools did Roy Browning attend?
Roy Browning attended Upgrad.com, South University.
Who are Roy Browning's colleagues?
Roy Browning's colleagues are Lisa C., Kumaran P., Marcellus Johnson, Indal Yadav, Coin Spooner, David Weber, Lal Ramesh.
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Roy Browning
Managing Partner @Adgrid Usa | Mba In Business & Leadership. Passionate About Solving Problems Through Marketing, Technology, Photography, And Videography.Wadsworth, Oh3jmcbrands.com, cs.com, etctech.net7 +133062XXXXX
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2yahoo.com, roybrowning.com -
Roy Browning
West Palm Beach, Fl2 +181336XXXXX
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Roy Browning
Principle Engineer, Coastal Instruments China. At Coastal Instruments ChinaWest Linn, Or1yahoo.com
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