Ralph D. Email & Phone Number

Texas, United States

New York City Metropolitan Area

Coordination and scheduling of an effective and timely cash replenishment process  Assist Management with internal and external IT audits related to core systems datacontrols, change management, and third party integration for ATM security Procure daily/weekly/monthly/quarterly KPI’s and metrics of ATM Operation and functionality,interprets data, and provides innovative recommendations for operational excellence Provide ATM level two and level three troubleshooting support for ATM hardware andnetwork issues Provide leadership, mentoring, and performance management of staff  Coordinate and provide a consultative support approach to the day-to-day functioning ofATM operations staff and ancillary applications Project Manage third party integration between the ATM environment and third partysolutions Creates procedures and performs detailed change management for operational changes  Adheres to goals and standards set forth by vendor Service Level Agreements (SLA) Proactively identifies, analyzes and documents risks/problems, recommends solutions, andinitiates corrective action within predetermined SLA’s Coordinates the testing and communications of ATM patching and maintenance Leads ATM initiatives using a concise, consistent methodology to coordinate activities,schedule resources, and ensure completeness in a timely manner

Nyc

Lead Project Manager for all New York and Connecticut cash equipment installation/de-installation projects at offsite or Preferred Banking Offices as assigned. Ensure all applicable project plan tasks are performed and completed on time, particularly those related to equipment ordering, equipment inventory, telecommunications, ATM network connectivity, and receipt of signed ATM Agreements.Managed maintenance for all Cash Dispense Units, Cash Recycling Units as well as Instant Issue machines (PBO/PBCS locations only) installation/de-installation projects and any other branch equipmentinstalls (Night Depository and Safes).Handle and resolve any install/uninstall related issues that will arise in a professional and timely manner and assist with any customer service issues pertaining to any of the equipment this department is responsible for.Monitor project progress, identify potential risks or bottlenecks, and implement appropriate corrective actions to keep projects on track. Contacting vendors and communicating results back to appropriate parties.Deinstalled over 300 ATMs of different vendors across the United States.Gather/analyze complex data and develop accurate conclusions with sufficient comprehension of the business to understand risk implications. Traveling to sites during projects and coordinated tasks to save time by 1-2 hours and solve unavoidable issues that arose. Using system application tools (Remote Manager, ATM Manager, VISA Websitem CaptureNet, MyDiebold, MyNCR. ATA, etc,).

New York City Metropolitan Area

•Maintained the Muni Meter Base Installation Unit and responsible for managing the physical installation, removal, and relocation of all parking meter bases throughout the (5) boroughs.Test, diagnose, repair, and perform preventative maintenance on Muni Meters.

New York City Metropolitan Area

Serviced the banking equipment.Maintained atm and computers within the branches.Installation and up of major network devices such as routers and switches.Trained and provided expert support on various Diebold native equipment.Served as Lead tech in opening and closing branch locations in the NY area.

New York City Metropolitan Area

Repaired and installed Automated teller machines and other Diebold-related devices.diagnose, troubleshoot, remove, and replace electronic circuit boards, wiring harnesses, electronic and electromechanical modular units, and other components using digital multimeters, wiring schematics, computers, and other special test equipment.Installed and troubleshoot software issues.Over saw hundreds of customer upgrade projects.Technical support for other service techs and customers.