R-E Miller Email and Phone Number

Founded a Retail PC store brand, which also provides tech solutions as a general MSP to the Greater Berks/Schuylkill County Area.● Build custom gaming PCs based on customer's budget● Refurbish office PCs and upgrade their parts● Repair and refurbish laptops, desktops, game consoles, and cell phones.● Provide general tech support via TeamViewer● Home Network installation (in person)

Provide Level 1 & 2 Technical support remotely (via LogMeIn and Windows RDP) & in person for a range of clientsAnswer phone calls from clients regarding basic and advanced technical support & consultingPerform on-site installation of restaurant networking devices (switches, routers, modems, VoIP phones, MTAs, etc.)Initiate, plan, and design full network wiring/rewiring projects on a small-scale levelImage Windows terminals and configure to specific settings tailored for each individual clientPerform on-site installation of POS stations (Windows and Android based) and Windows ServersTroubleshoot & diagnose all restaurant IoT equipment, including kitchen printers, receipt printers, caller ID boxes, credit card machines, and POS terminalsPerform routine maintenance of all IoT devices remotelyUtilize a ticketing system (Jira) to track issues and investigate reoccurring problems for clientsTrain staff on proper use of POS Software (RMPOS & SkyTab by Shift4)Identify and troubleshoot network firewall issuesConfigure Wireguard VPNCoordinate and schedule with third-party vendors (Shift4) to resolve technical issuesBuild good rapport with entire customer base to ensure 100% satisfaction with service

President of the student-driven Kutztown Technology Association at Kutztown University, or KTech for short.

Student Intern with Kutztown University creating a web-based application for Hawk Mountain using existing Processing (Java) code to P5.js (JavaScript)

Lead the entire night shift stock crew to store record breaking truck-to-shelf unload time in 2019-2020 during the peak of the COVID-19 pandemic.

Provide exceptional customer service at front counter and drive-thru windowUse POS software effectively, train new employees on softwareFollow safety standards & food preparation standards in a fast-paced kitchen environment