Ray Edmonds Email & Phone Number

Columbia, MD, US

Silver Spring, Maryland, US

- Applying configuration navigation, site features, list, libraries, sub-sites, calendars, web parts, searching, and permissions- Gathered data on integration issues and vulnerabilities, and reported all findings, including improvement recommendations- Researched, designed, and implemented scalable applications for information identification, extraction.

• Proactively engaging in new ways to contact and network with new clients via email and phone call. Respond to external clients for both trouble and task-oriented issues, while providing clearly written documentation.
• Ensure all systems are operated, maintained, and information is disposed of in accordance with internal security policies and practices
• Resolve complicated issues involving AV equipment, Printers, Cable management, while maintaining a clean and orderly area.
• Conduct user training for clients to ensure systems security and increase user awareness. Teaching them troubleshooting steps if they come across a similar problem.
• Performed installation and configuration of all software applications; operating system and anti-virus updates. Troubleshooting and administration of MacOS, Linux, Windows 7, 8, and Windows 10 computers.
• Software and hardware installs, network configuration, system configuration, hardware break/fix and advanced technical support.

Atlanta, GA, US

• Reduced outages and priority incidents after deployment to production, reduced downtime, and improved revenue
• Managed multiple projects and support assignments, focusing on promoting clear communication with our customers, as well as providing training, and supporting troubleshooting efforts.
• Consulted with customers and other IT groups on unusual problematic projects and installations
• Assigned to quickly identify and correct issues not related to customer service in order to ensure that they were addressed in a timely fashion, reducing the amount of risks to customer and borrower confidence
• Proactively monitor and respond to electronic tickets from internal and external clients for both trouble and task-oriented issues, while providing clearly written documentation regarding the problem, task, and.
• Responsible for attending meetings both locally, and via teleconference. Frequently meet with local vendors and contractors. Maintain a written spreadsheet of all current IT hardware.

Baltimore, MD, US

• Support over 5,000 employees on Windows XP and Windows 7, Windows 8, Windows 10
• Support revolves around level I, II and III IT support and Systems Administration.
• Image pc’s and add them to the domain for deployment
• Responsible for the installation of hardware parts into desktops, laptops, HP printers
• Perform installation and maintenance of software i.e. Adobe standard, professional 8,11, Microsoft Office 2007, 2010
• Assist daily with Network related issues such as diagnosing network connectivity and non-connectivity using a tone generator, VLAN setup, manage 3 application servers as well as 4 print servers.

Baltimore, MD, US

• Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
• Support all network hardware and equipment, including routers, switches, hubs, firewall and IPS utilizing vendor provided managed services when necessary
• Connectivity and networking support and troubleshooting in complex, multi-site LAN/WAN environment
• Remote assistance with installs, network configuration, system configuration, hardware break/fix and advanced technical support.
• Audited computer parts and IT devices and ordered new parts to maintain optimal levels of inventory
• Ran a Linux OS on a server

Bachelor'S Degree, Electrical Engineer

Education record

Computer Engineering