Pivotal role in building, enhancing and administering core security patch management and health checking framework to decrease exposure, achieve compliance and meet established SLAs. Accountable for overall success of projects, from initial identification of need through deployment and problem resolution. Evaluate, recommend and oversee the introduction of tools and standards to automate security operations. Chair weekly status meetings between internal, server administration, and account teams to analyze and ensure audit efforts are in adherence to established goals. Coordinate efforts of up to 150 systems administrators, and hold accountability for 3 direct team members.

Overseeing application support team workflow and process adherence. Also acting as compliance focal for the Dynamic Automation team.

Successes & Achievements:Led the rollout of Virtual System Administration (VSA) tool and subsequent migration to Patchlink and NetIQ, to automate security patching and health checking across enterprise server environment, delivering $300K in yearly savings while enabling the timely execution of monthly security patches and health checks.Instituted a baseline of privileged local users accounts, providing a framework to identify and remediate security exposures with user accounts with higher access rights across 2,700 enterprise domain server systems.Automated daylight savings time updates across 2,700 supported servers to ensure uptime of production environments.Recommended, gained approval, and developed automation routines for registry updates, eliminating manual processes and delivering more than $30K in cost savings.Established a virtual platform for patch management leveraging VMWare, realizing $40K in monthly cost savings.; Recruited by IBM Global Services based on outstanding technical and business knowledge to ensure optimal uptime and performance of server infrastructure supporting 6 North American Honeywell facilities.Pivotal role in installing, upgrading, monitoring and supporting Novell NetWare and Microsoft 2000/2003 servers, including security, patching, log monitoring, compliance, permissions, account management and back-up/recovery. Collaborated in defining and executing multiple, simultaneous enterprise deployment, migration and integration projects. Analyzed and resolved all accessibility, performance and security issues.Successes & Achievements:Successfully built new Windows environment, and migrated 500 users from Novell NetWare to Windows 2003 servers, enabling the consolidation of file / print services to one platform that reduced support costs by $125K for division.Contributed to migrating disparate GroupWise platforms to MS Exchange corporate standard, strengthening messaging support operations.

Chosen as the primary support specialist to internal corporate following outsourcing of IT operations to IBM Global Services.Total responsibility for deploying, optimizing and administering 57 Novell NetWare and Microsoft NT/2000 servers and associated equipment across LAN/WAN infrastructure servicing 6 North American Honeywell Electronics facilities. Set-up and managed security, remote access and back-up/recovery procedures. Planned, tracked and managed all aspects of projects; and resolved all issues. Provided technical expertise to IBM teams with all questions, strategies and solutions.Successes & Achievements:Recognized for consistently ensuring optimal uptime of servers with zero downtime to operations.Oversaw the upgrade of Windows NT servers to Windows 2000, eliminating stability issues while enhancing functionality.

Scope of accountability spanned technology strategy and roadmap, solutions design and delivery, project management, process automation, purchasing and contract negotiations, team development and leadership, and user and vendor relations. Directed geographically dispersed team of 11 in designing, deploying, consolidating and migrating technologies, services and best practices to meet new corporate Honeywell standards.

Promoted following establishment of Honeywell Electronics and given complete accountability for managing, expanding and standardizing core help desk, desktop, server and network support operations for 9 facilities throughout North America.Scope of accountability spanned technology strategy and roadmap, solutions design and delivery, project management, process automation, purchasing and contract negotiations, team development and leadership, and user and vendor relations. Directed geographically dispersed team of 11 in designing, deploying, consolidating and migrating technologies, services and best practices to meet new corporate Honeywell standards.Successes & Achievements:Managed the consolidation of disparate Novell NetWare trees for 9 North American sites, eliminating redundant services across the enterprise, reducing support calls to the help desk when users traveled to other facilities, eradicated the need for multiple login accounts, and provided end users with seamless access to required resources at all facilities.Championed the rollout of Help Desk Ticketing system and procedures, reducing problem resolution timeframe by 27%.Directed the implementation of Cisco PIX firewall, effectively securing Internet traffic from unauthorized intrusion.Project managed the upgrade of messaging infrastructure to GroupWise 5, enhancing users' ability to send and receive large attachments while increasing reliability and overall security.Analyzed, consolidated and renegotiated contracts with vendors, minimizing overall IT costs by 11%.

Full accountability for overseeing the design, deployment, and optimization of servers, desktops and LAN/WAN components to meet evolving business needs during fast growth. Drove major automation, integration and standardization strategies across help desk, desktop support and network administration operations to achieve operational excellence and enhance overall end-user satisfaction. Held complete accountability for team of 9 Systems Administrators in administering and ensuring optimal uptime of NetWare, Microsoft and AS/400 servers, 600 desktops and WAN structure.

Retained as a Consultant to oversee the build out of infrastructure for new Spokane facility. Brought on as an employee within 3 months to lead team in enhancing and supporting network infrastructures for Spokane and Cheney facilities. Full accountability for overseeing the design, deployment, and optimization of servers, desktops and LAN/WAN components to meet evolving business needs during fast growth. Drove major automation, integration and standardization strategies across help desk, desktop support and network administration operations to achieve operational excellence and enhance overall end-user satisfaction. Held complete accountability for team of 9 Systems Administrators in administering and ensuring optimal uptime of NetWare, Microsoft and AS/400 servers, 600 desktops and WAN structure. Successes & Achievements:Established a dedicated centralized Help Desk Organization and associated ticketing software and processes, increasing overall issue identification and resolution across both locations.Designed and implemented Disaster Recovery Business Continuity plans for both sites to ensure optimal uptime of core systems and services in case of disasters.Implemented framework to replicate server system installation efforts, expediting build times for new systems by 2 folds.Managed the complete design and build out of multi-platform infrastructure for Spokane facility, including LAN/WAN components, desktops, servers and PBX system within 3 months. Designed and implemented LAN structure, integrating Windows NT into NetWare Directory Services management structure, and upgrading GroupWise from version 4.1 to 5.2.Spearheaded the introduction of ghosting technology and processes into environment, enabling the configuration and installation of 80 desktop systems into new facility within 10 days. Automation solution allowed facility to begin production 2 weeks ahead of schedule.

Recruited and given full accountability to oversee a complete transformation of teams, technologies, and operations to minimize downtime and enhance overall customer satisfaction for this clinical hospital.Provided leadership and framework to actively identify needs and resolve critical issues. Researched, evaluated and facilitated the deployment of emerging technologies, systems and best practices to enhance the delivery of core services to end users. Directed all aspects of technology deployment, upgrade and troubleshooting projects. Built and led team in administering, optimizing, and enhancing multi-platform Novell and Windows infrastructure; and providing optimal support to users with all hardware, software, system and network issues. Successes & Achievements:Rebuilt team, established a dedicated Help Desk Organization, instituted technical support standards, and rolled out ticketing system, improving overall customer satisfaction by 85% within 6 months.Drove the stabilization of environment, improving overall uptime of critical systems and services. Led the upgrade of Novell NetWare servers from 3.12 to 4.11; and Windows 3.11 workstations to Windows 95 and NT.Oversaw the enhancement of Human Resources Information Systems to provide users with the means to track patient notes electronically. Led the implementation of FoxPro database tools to enable the storage and retrieval of core data.