Worked as a 2nd line desktop engineer for one of the biggest charities in the world. Supporting users across the UK and Internationally. Was brought in to run and deploy projects.• Ran an AV ZOOM project having to help configure and maintain the set-up of the AV software zoom across the country. I managed the physically equipment across two sites.• Was apart and helped manage a floor/desk moves whilst building was under construction.• Was apart of the windows 7 to 10 project upgrade insuring all user across the compony had the latest version. Also helped aid user that experienced difficulties whilst transferring.• Have experience in cloud computing and business user one drive.• Was involved in a Intune project and company was moving from Ivanti to the new Intune system.

Worked for one of the biggest newspapers in the UK. Having to work under the pressure of helping users such as directors who don’t have time to be down for too long down due to IT issue. • know how to trouble shoot to get to the root of the problem a lot quicker• Developed good sense of timing and trying to help customers within a specific time period to meet SLA without losing the customer service quality. • Operated on software such as: Safecom, Active Directory, Citrix director, Appsenss, ResourseLink, RemedyForce and Siso. • Managing a team and assigning roles. • SCCM experience. • AV Maintenance and re-building / supporting Mac & Window devices. • Google admin experience. • Gathering information and putting it within a ticket format. • Server maintenance and port patching, also working with switches and routers. • Desk visits and setting up new desktops for users. • Working under pressure.

I worked at the university supporting over 50,000 users. • Taking thirty plus phones a day helping both students, lecturers with problems and sometimes members of staff. • Also answering around 20 plus tickets a day covering numerous issues. • Good experience in AD, outlook, windows 7-10 and IOS. • Helped users with issue regarding wifi, VPN, printers, outlook, passwords, AV. • From this I have developed great communication skills and how to deal with different users.

Foods operative Sales assistant/ Backstage Operative Marks & Spencer- Marble Arch Ongoing intermittently from July 2016 – Jan 2019 • Offering customer advice and dealing with complaints • Till experience • Process returns and refunds in line with company procedures. • Date rotation of produce to minimise wastage • Use of stock management system to log, check and locate stock. • Follow health and safety requirements and ensure high levels of cleanliness.