Generated over $100,000 in cold call salesMet with insurance adjusters on behalf of clients to ensure insurance claim accuracy.Conducted exterior and interior inspections to locate storm damage.

* Designed, developed and integrated new promotional tools and displays.* Tripled client base through professional contacts and cold calling resulting in increased sales.* Accountable for all aspects of warehouse shipping, packaging and receiving of products and samples.* Assisted customers in making products selections and directed to alternative choices for items unavailable.* Performed product training and informational sessions for clients.* Effectively conducted research necessary to find and acquire new clients.* Responsible for customer service including delivery follow-up and complaint resolution.* Created simplified pricing schedules for catalogs.* Coordinated with business owner and proprietor to help determine client cost structure.

* Generated almost $1 million in new customer sales.* Increased productivity, order entry accuracy and overall profitability by utilizing RFMS computer system.* Participated in all company sponsored vendor training sessions to increase overall floor covering knowledge and improve daily business practices.* Developed a diverse customer base of contractors, builders and residential customers.* Designed tile patterns for floors, backsplashes and showers for clients and provided follow-up with both installer and client to ensure proper design and installation was achieved.* Educated environmentally conscience consumers regarding environmentally "green" flooring.* Actively worked with vendors to establish improved pricing on key products.

* Promoted from Sales Manager to Floor Covering Department Manager to Operations Manager by continually driving increased sales and improved profitability.* Developed floor covering department into highest profit department in the company.* Increased profitability by restructuring salary and supply costs for installers, reducing showroom sample loss and creating and leading product knowledge training for sales staff and installers.* Initiated monthly rewards program to improve company morale, increase teamwork and improve employee satisfaction, therefore driving increased profits.