Want to establish herself as a Professional with my creative, flexible & focused approach towards objectives, which demonstrate & developed excellent analytical, strategic and diverse range of skills essential in IT.A techno-commercial resource, with 4+ years of cross-functional experience in Service Management & Service Delivery, Networking & Customer Relationship Management (CRM).Proficient at managing & playing team contributor role for running successful process operations & experience of developing procedures, service standards for business excellence.Strong analytical, communication and organisational skills with the ability to analyze business practices and define and document optimal procedures/practices.Adept in end-to-end development of provide corrective action plan or Service Improvement recommendations based on the investigations & developments, to rectify/resolve any Chronic or critical on-going issues.An energetic, self-motivated team player with hands on experience in training, mentoring and customization.A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal skills with proven abilities in team management, customer relationship management and planning.Tech savvy with broader understanding of the Telco network environments and services.Academic Credentials: MBA from Sikkim Mahipal University, (Yr-2012)B.Com from C.C.S University, Meerut in 2006Cisco Certified Networking Associate (CCNA): ID# CSCO11058706ITIL V3 CertifiedProcess Management (ITIL v3 Certified) SLA’s Compliance Problem Management Change Management Customer Services Business Reports/MIS