• Managing over 200 caseloads of claims dealing with accidents, litigation, and fraud• Giving Instructions to Defense Counsel on key points regarding the accidents to use at trial • Examining claims forms and other records to determine insurance coverage.• Analyzing information gathered by investigation and report findings and recommendations• Negotiating claim settlements and recommend litigation when settlement cannot be negotiated• Arranging for expert inspections involving a third party or potential fraud actions as needed• Working with lawyers in order to resolve litigated injury claims• Investigating and resolving fraudulent claims against ICBC• Setting sting operations in collaboration with external Private Investigators to gather evidence against Insurance fraudsters• Hiring and working with Private Investigators to find collateral evidence against the Plaintiff• Working with Special Investigations Unit to crack down on fraudulent claims and staged accidents • Giving Instructions to Defense Counsel on key points regarding the accidents to use at trial • Reviewing police reports, medical treatment records, and physical property damage to determine the extent of liability

• Created the concept of HR Business Partner and assigned a Business Partner to each division to ensure that each department’s issue is effectively and efficiently managed• Introduced health care benefits for the employees of the company and partnered with an insurance company to provide the best insurance coverage• Invented succession planning for the company and career development plans for the employees • Managed staff payroll of 30 million dollars.• Designed new salary compensation package for 800 employees• Managed disability claims from employees• Supported operations on HR related matters• Trained HR Business Partners to communicate with respective department managers on employee- related issues• Implemented and monitored new remuneration framework• Handled employee grievance cases as well as conducting an investigation when needed.• Managed full-cycle recruitment, talent acquisition, and management of the employee experience while on board• Supported leaders of the company such as the Chief Executive Officer, Directors, and Managers of various departments through the provision of sound advice, coaching, and application of HR policies and procedures• Created partnerships with Universities in recruiting graduates• Analyzed HR metrics to summarize the overall workforce and relevant trends• Worked with various stakeholders externally and internally in making the workforce more productive and efficient• Worked towards changing the organizational culture to achieve the company’s mission of providing world-class service• Created and maintained the organizational structure, to keep track of staff movements• Analyzed sick leave data, identified sick leave trends in the company and created policies to minimize sick leave abuse• Managed employee investigations and disciplinary procedures

• Collected patient information by interviewing them and summarizing information to assist in identifying behavior trends and proper medication• Worked with disabled individuals and ensured that they get back into the workforce • Evaluated the effectiveness of counseling programs and clients' progress in resolving identified problems and moving toward defining objectives• Documented therapy in accordance with policies and procedures regarding medical records; implemented and adhered to policies which ensured patient confidentiality• Followed up on outpatients and identified and reported on any decline in patient’s mental health