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Rasha Hatamleh is listed as Technical Support (Customer Service) Manager | Content Moderation Team Lead at Genie9, a company with 59 employees, based in Jordan, Jordan, Jordan. AeroLeads shows a matched LinkedIn profile for Rasha Hatamleh.
Rasha Hatamleh previously worked as Technical Support (Customer Service) Manager at Genie9 and Technical Support (Customer Care) Officer at Genie9. Rasha Hatamleh holds Bachelor'S Degree, Computer Engineering, 85.2 from Yarmouk University.
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Experienced Technical Support/Customer Service Manager, with demonstrated skills in working in the information technology and services industry. Managing the Technical Support/Customer Service department by answering customers' questions, providing product and service information, and handling any complaints or positive feedback from customers through electronic communication channels.Recently, I started managing the Content Moderation Team, responsible for reviewing online content, including text, images, and videos to ensure that it follows company guidelines.
Listed skills include C++, C#, Html, Css, and 3 others.
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Amman, Jordan
- Managing and scaling a 24/7/365 Technical Support department, including recruiting, hiring, training, and doing appraisals.- Direct and coordinate a team of Technical Support technicians /Customer Service specialists.- Supervise day-to-day operations in the Technical Support (Customer Service) department.- Handling complaints and queries (from customers.
- Provided high quality customer service and technical support to every Genie9 customer via email and the Helpdesk system as well as remote connection sessions to meet 24x7 SLA.- Handle high amounts of incoming emails, and respond to customer emails in a timely manner.- Ensure customers successfully use the product and are satisfied with its value.
Responsible for the user-generated content submitted to the Uhive app, making sure that items are placed in the right category, are free from scams, do not include any illegal items, and do not violate the company guidelines.
Five months of training at Bayt.com Company as a web developer and quality assurance engineer.
Other employees you can reach at genie9.com. View company contacts for 59 employees →
Dima Mujahed
Colleague at Genie9Amman, Jordan, Jordan
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AE
Ahmed Esmail
Colleague at Genie9Cairo, Egypt, Egypt
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AA
Arreg Al-Naji
Colleague at Genie9Jordan, Jordan
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MD
Mustafa Daoud
Colleague at Genie9Amman, Jordan, Jordan
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YE
Yazan Enbeh
Colleague at Genie9Amman, Jordan, Jordan
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AA
Amro Alshami
Colleague at Genie9Amman, Jordan, Jordan
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GQ
Genie Qa
Colleague at Genie9Jordan, Jordan
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HF
Haneen Fayed, Cba, Pmp®
Colleague at Genie9Amman, Jordan, Jordan
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ZS
Zeid Soufan
Colleague at Genie9Amman, Amman, Jordan, Jordan
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QB
Qusay Banyissa
Colleague at Genie9Jordan, Jordan
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Quick answers generated from the profile data available on this page.
Rasha Hatamleh works for Genie9.
Rasha Hatamleh is listed as Technical Support (Customer Service) Manager | Content Moderation Team Lead at Genie9.
Rasha Hatamleh is based in Jordan, Jordan, Jordan while working with Genie9.
Rasha Hatamleh has worked for Genie9, Uhive, and Bayt.Com.
Rasha Hatamleh's colleagues at Genie9 include Dima Mujahed, Ahmed Esmail, Arreg Al-Naji, Mustafa Daoud, and Yazan Enbeh.
You can use AeroLeads to view verified contact signals for Rasha Hatamleh at Genie9, including work email, phone, and LinkedIn data when available.
Rasha Hatamleh holds Bachelor'S Degree, Computer Engineering, 85.2 from Yarmouk University.
Rasha Hatamleh is listed with skills including C++, C#, Html, Css, Programming Languages, Tcl Programing Language, and C++ Programing Language.
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