• provide support in the facilitation and execution of lessons-learned processes for I&IT projects• provide guidance and advice to Senior Project Managers, Project Managers, and Project Leaders in the use of I&IT project methodologies, process, practices, guidelines, checklist, tools and templates for an effective management of I&IT projects• provide support in the review of project compliance and project quality assurance against the project gating requirements outlined in the I&IT Unified Project Management methodology • support the development of Project Portfolio reporting for various Project Management Office (PMO) clients and stakeholders• support the development, maintenance, execution and compliance of CAC PMO Section business and operational processes• support and facilitate business process redesign, business process improvement and business process documentation to update process model, RACI charts, workflow diagrams using software tools such as MS Word and MS Visio• Generate monthly and quarterly reports for PMO managers, directors, clients and stakeholders• Provide support in the facilitation and execution of lessons-learned processes for I&IT projectsmaintain the CAC PMO Community of Practice SharePoint site and the PMO Electronic Record & Document Management System

Supported the Project Operations team by providing timely and accurate completing of assigned tasks, such as entering project data, raise orders, record product and service receipts, organize electronic and paper project files and update financial systems. Project Procurement• Obtain and create Material & Subcontract P-Requisitions requirement dates & ship to info from the PM• Provide PM’s and Technicians with ship dates as required• Processing returns and cost transfers • Material returns or transfers from completed projects• Provide delivery information to customer upon requestProject Finances• Maintain an accurate Plan-0 cost plan for each assigned project based on the PM’s monthly forecasted cost at completion• Check division for missing time sheets • Input Project closeout requirements and trailing costs (outstanding vendor invoices)General Administration • Co-ordinate work load from multiple PM’s• Maintain workload time management to meet PM requirements• Create a Service FX Warranty by Service Request for labor• Monthly Procard allocation• Assist in obtaining month end revenue targets (vendor invoices not processed)• Work and build relationships with other functions to enable key operational goals and deadlines are met.

Ministry of Transportation project (May 2014 - July 2016)• Project Coordinator working in a project deploying over 30 million dollars of IT services and solutions, including Service Desk, managed services, servers, and a large multi-node MPLS network for over 95 Ministry of Transportation of Ontario offices.• Assist in managing all aspects of hardware, schedule and resources for multiple site to site deployments, including asset tracking, shipping and imaging of devices• Interviewed, hired and provided direction to 15 field technicians for multiple phases of this large project• Worked with third party vendors to set up and install a complex MPLS network. This included multiple Cisco routers, Talari and Riverbed devices• Successful deployment of over 2,000 end user computing devices for over 95 Drive Test and Ministry of Transportation Travel Point locations throughout Ontario, in one month.• Deployment of brand new technology based solutions for queuing/check in, knowledge test and customer service terminals and applications.• Coordinated efforts with third party vendors in order to complete work at the 95 sites• Complete monthly billing for Professional and Managed services• Verification of third party vendor billing to ensure accuracy• Scheduling of over 15 resources throughout the duration of this project• Creation of Statements Of Work and Change Requests• Prepare monthly billing for Professional and Managed services• In 2015, this project won in the CDN Elite Awards category of Solution Provider of the YearLBCO project (September 2015 - March 2016)• Assisted with the generation of the RFP submission to the LCBO governing body• Mapped 659 locations, determining if the SLA would be able to be met for these sites• Assisted with the creation of the project rollout schedule• Experience with Atlassian Jira and Atlassian Confluence

• Assisted professional services Project Managers with creating and maintaining project budgets, tracking against actual costs and resolving discrepancies• Created monthly invoices for large scale projects• Coordinated with the Project Managers to ensure the projects meet timelines, budget and stakeholder requirements/quality as set out in the approved Project Charter, schedule and other plans• Draft and manage project management artifacts, such as agendas, minutes, project logs (action, issue, risk, decision) and upload them to central repositories• Performed variance analysis; including schedule and costs vs. budgets and requirements• Prepared spreadsheets and maintaining databases and logs, as required by the Project Manager• Monitored, communicated and logged project related issues and risks to management as required• Invoice reconciliation and partner management• Developed regular communications to project team members, vendors and other project stakeholders, related to project processes and scope changes• Interviewed new members for the Project Assistant Team; provided leadership and to the PA Team• Provided support to Project Management team on day to day project activities• Main point of contact for Project Administrators and assigned Project Managers on program and platform issues.• Attended status meetings and recorded meeting minutes and update action items as required Royal Bank of Canada Project (2012 - 2014)• Managed invoices for the entire RBC program, reviewing costs, matching to purchase requisitions, contracts, PO's, etc.• Assisted Project Managers with project budget, tracking against actual costs and resolving discrepancies• Provided advice and guidance to the Project Managers to drive adherence to regulatory compliance requirements• Administered forensic financial reporting for large scale financial industry projects utilizing V Lookups and pivot tables in MS Excel.• Dell PM3 Project Coordinator Certificate completed

• Maintained and tracked user issues in multiple systems• Reviewed and evaluated tickets to ensure information was accurate and SLAs were met• Handled multiple escalations, and system outages in “high stress” environment• Liaised with internal and external players to ensure effective problem resolution• Developed business requirements documentation• Assigned problem calls to technicians and various other support groups.• Utilized Microsoft Excel, Microsoft Word, and other internal software to create tickets and track resource assignment

Contrated to Dell Canada• Assisted team of internal and external players to resolve accounting issues and maintain positive partner relationship• Participated in the development and improvement of templates and processes.• Utilized applicable Dell methodologies and tools to develop, define and publish project plans.• Performed variance analysis including: schedule, costs vs. budgets and requirements variances• Documented project deliverables, scope and content in collaboration with architects and business analysts• Managed resources, modified schedules and shifted task assignments as necessary to meet project goals and customer expectations• Handled Reporting - including weekly Project Status reports, team member’s time reporting, and reporting for partner resources• Collaborated with the Senior Management on all project and / or personnel-related performance issues.• Created documentation and led training to international team members

• Track and log time in Astea & Radiance and ChangePoint for IT Technicians• Input data using Astea & Radiance to close off service calls and projects• Interface with Decision One’s customers for the purpose of follow-up and arranging schedules• Delegated suggestions and duties to other team members