R. Jacob Joseph Email and Phone Number

As a seasoned Business Development Manager with 10+ years of experience, with a proven track record of spearheading successful business development initiatives and driving revenue growth. With a strong background in IT sales and marketing, I excel in identifying market opportunities, forging strategic partnerships, and executing effective sales strategies to achieve organizational objectives.

Lekhra Infra projects Pvt Ltd is one of the major real-estate companies helping customers with the best in class services. We combine the leading business contact database with best-in-class technology to pinpoint, process, and deliver the marketing and sales intelligence you need exactly when and how you need it, to always hit your number.Additional Responsibilities Include:-Ability to build/demonstrate value on how your clients’ peers are getting ROI .-Utilize referrals and existing business relationships to identify new business opportunities within existing clients.-Deliver online product demos.-Generate accurate forecasts and pipelines with Salesforce.com.-Work in a team environment to drive and close business.-Ability to target the right people within existing clients by understanding what clients we work within key vertical markets and how we are getting their peers quick ROI.-Attend meetings prepared and agrees to follow through on all directives by management.

Monitor existing systems to ensure structural integrityOversee the development and installation of new hardware and softwareInstall and configure operating systems and other software and routinely test installed software for glitch detection and other issuesProvide technical direction to IT support staffEnsure constant availability of technical resourcesDesign and implement security systems and redundant backups to maintain data safety

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences. We #Rise together to create sustainable businesses that can bring about lasting change in our communities – to create an equal world, to be future ready, and to create value. We are a USD 6.5 billion company with 148,000+ professionals across 90 countries, helping 1255 global customers including Fortune 500 companies.Responsibilities:• Ability to drive process, performance & transformation.• Representing the organization and participating in client visits and process reviews on QA basis.• Maintaining delivery dashboards with analysis and presenting them on call with client on daily, weekly and monthly basis.• Conflict management.• Motivate, develop and mentor team members in a dynamically changing environment.• Monitor projects/transactions and provide qualitative/constructive feedback to the team members.• Answer operations related queries from the client and everyday basis.• Drive process performance to achieve and exceed SLA deliverables.• Create an inspiring team environment with an open communication culture.• Recognize high performance and reward accomplishments.• Encourage creativity and firm decision making.• Suggest and organize team building activities.• coordinating with the onshore and offshore quality teams to make sure that customer satisfaction remains in place.• Driving positivity and motivation within the team members to bring out the best in them.Skills:Work Orders · Troubleshooting · Timelines · Telephony Support · Skilled Multi-tasker · External Clients · Computer Hardware · Information Technology · Operating Systems · Call Monitoring · Customer Loyalty · Communication · Customer Service Operations · Management

Eclerx is a specialist Knowledge and Business Process Outsourcing (“KPO” / “BPO”) company providing operational support, data management, and analytics solutions to over 50 Global Fortune 1000 clients, including many of the world’s leading High Tech, and Industrial Manufacturing, Financial Services, Ecommerce, Retail and Distribution, Broadband, Cable & Telco, Interactive Media and Entertainment. Eclerx is India’s first and only publicly listed KPO Company.Technical and Soft Skills:• Handling Call flow, providing resolution on call to customers across Different States in United States.• Identifying Customer’s issue, and providing them with proper resolution on call with complete Quality.• Understanding the Process, and creating awareness in Customer’s mind about growing digital World.• Maintaining company standard quality in order to provide complete CUSTOMER SATISFACTION.

Dell Incorporated is an American privately owned multinational computer technology company based in Round Rock, Texas, United States, that develops, sells, repairs and supports computers and related products and services. Bearing the name of its founder, Michael Dell, the company is one of the largest technological corporations in the world, employing more than 103,300 people worldwide.Technical and Soft Skills:• Well versed with detailed technical specifications of the existing and newly launched products of Dell including maintenance and repair guidelines for Dell hardware• Ability to diagnose and resolve technical errors effectively• Excellent knowledge of the most recent Windows operating systems and associated applications• Excellent skills of verbal, written and electronic communication.• Comfortable to work in rotational shifts• Analyse, resolve and log details of technical errors occurring with the systems and hardware used by the customers• Send faulty machines and equipment to the warehouse and provide replacement to the customer if necessary• Maintain records of the equipment and systems replaced and provide details to the Research and Development team• Configure systems and provide installation assistance for third party applications to the customers

IBM Daksh provides Outsourcing services for different Clients across India, One of the leading BPO’s of India. Executing service standards and guidelines that serve as benchmark for excellent service delivery thereby contributing towards ameliorated service revenue generation. Leading financial service provider for Leading Banks in India. Technical and Soft Skills:• Helping Customer’s to understand the issue’s related to their financial transactions with Citi bank.• On call Sales, Providing Offers and Guiding Customers for Good payments Records to avoid Due on Future Transactions.• Handling Escalations from different Customers for their payments and settlements on accounts.