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Jacob Rucker Email & Phone Number
Senior Desktop Engineer
at
Verisk
1 work email found
@verisk.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Who is Jacob Rucker? Overview
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Quick answer
Jacob Rucker is listed as Senior Desktop Engineer at Verisk, based in Eagle Mountain, Utah, United States. AeroLeads shows a work email signal at verisk.com and a matched LinkedIn profile for Jacob Rucker.
Jacob Rucker previously worked as Senior Engineer - Help Desk at Verisk and Device Engineer at Alianza, Inc.. Jacob Rucker holds Bachelor'S Degree, Information Technology - Network Security from Western Governors University.
Company email context
Email format at Verisk
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{first}.{last}@verisk.com
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Profile bio
About Jacob Rucker
Experienced IT Professional with 10+ years in the industry. I achieved a Bachelor's Degree in Information Technology with an emphasis on Network Security. Currently employed as a Senior Desktop Engineer, working with Jamf as my primary responsibility but also help support Intune/Entra ID. Always looking for the next challenge and to gain experience in the IT realm.
Current workplace
Jacob Rucker's current company
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10 roles
Jacob Rucker work experience
A career timeline built from the work history available for this profile.
Senior Desktop Engineer
Develop and maintain Jamf Pro instance for 800+ macOS devices. - Package and roll out software applications - Manage Jamf Connect for both OKTA and Azure integrations - Device security hardening - Automated Device Enrollment through Apple Business ManagerHelp maintain Microsoft Intune instance for 10,000+ Windows and mobile devices. - Software packaging, configuration profile and integration management.Provide onboarding and offboarding assistance for various member companies.Provide assistance in helping resolve escalated issues from tier 1 and 2 Help Desk teams.
Senior Engineer - Help Desk
In this role I handle inbound calls\chats, customer walk-ins, and tickets relating to the IT issues/needs of the organization. This includes, - Basic to advanced troubleshooting of IT related issues - Desktop/Laptop deployment, configuration and setup (SCCM, Intune & JAMF) - Windows OS (7, 8, 10). Windows Active Directory. Mac OS. - Mobile iOS and Android troubleshooting & support - Deployment and ongoing support for Microsoft O365, and OKTA - Setup and maintain conference room equipment, Microsoft Teams/Polycom equipment, for the building and Executive/Leadership teams - Resolve tickets and track phone/walk-in issues through ServiceNow - Maintained high customer satisfaction, consistently above 95%
Oct 2019 - Apr 2022
Device Engineer
Responsible for assuring supported devices function properly - Testing and releasing of new firmware as it becomes available/requested - Provide support for the release of new features (template updates, testing and verification)Certification of new devices - Full testing of supported features, fail-over events, and release of all data/firmware - Build, test, and deploy code for devices (Postman, IntelliJ, and AWS)Documentation - Assure that all certifying documentation is up to date - Update supporting documentation related to new features and firmwareWork to resolve bugs on supported devices
Aug 2018 - Oct 2019
Help Desk Technician Ii
In this role I handle inbound calls, customer walk-ins, and tickets relating to the IT issues/needs of the organization. This included, - Basic to advanced troubleshooting of IT related issues - Desktop/Laptop deployment, configuration and setup (SCCM & JAMF) - Setup of company VOIP phones (Cisco) via Cisco CCM. - Windows OS (7, 8, 10). Windows Active Directory. Mac OS. - Mobile iOS and Android troubleshooting & support - Deployment and ongoing support for Microsoft O365 and OKTA - Setup conference meetings (BlueJeans and Skype for Business) for Executive/Leadership teams - Resolve tickets and track phone/walk-in issues through ServiceNow - Maintain high customer satisfaction, 2017/18 score average above 97%
Jun 2015 - Aug 2018
Technical Support Ii
Answer inbound calls and chats regarding software developed by XactwareDiagnose issues through user input, develop strategy to resolve, implement solutions, and then test results.Resolve escalated cases as assigned to senior support technicians.Involved in estimate repair team, resolving XML and other issues.
Aug 2013 - May 2015
Technical Support/Help Desk
Taxworks
Answer inbound calls and chats regarding tax software developed by TaxWorksAssist with installation and troubleshooting of software via telephone and remote computer connectionsProvided advanced assistance to other technicians to help manage queues
Sep 2012 - Apr 2013
Delivery Driver
Deliver restaurant supplies to various restaurants in UtahPlan route and verify all orders are complete prior to departure
Mar 2012 - Sep 2012
Finance Advisor
Answered inbound calls and made outbound calls daily as well as responded to email requestsDiscussed finance options in accordance with federal and company regulations while maintaining a high level of customer serviceMaintained student accounts as it related to their chosen finance option
Aug 2010 - Dec 2011
Inbound Sales/Support And Online Support
Answered inbound support calls, average of 35 a day.Met and exceeded minimum sales and customer service expectationsAdvanced to Online Support staff to answer customer support emails and maintained above a 90% QA score while answering 120-145 tickets/day
Sep 2009 - Jul 2010
3 education records
Jacob Rucker education
Bachelor'S Degree, Information Technology - Network Security
Western Governors University
Information Technology
University Of Phoenix
General Studies
Mesa Community College
FAQ
Frequently asked questions about Jacob Rucker
Quick answers generated from the profile data available on this page.
What company does Jacob Rucker work for?
Jacob Rucker works for Verisk.
What is Jacob Rucker's role at Verisk?
Jacob Rucker is listed as Senior Desktop Engineer at Verisk.
What is Jacob Rucker's email address?
AeroLeads has found 1 work email signal at @verisk.com for Jacob Rucker at Verisk.
Where is Jacob Rucker based?
Jacob Rucker is based in Eagle Mountain, Utah, United States while working with Verisk.
What companies has Jacob Rucker worked for?
Jacob Rucker has worked for Verisk, Alianza, Inc., Xactware, Taxworks, and Standard Restaurant Supply.
How can I contact Jacob Rucker?
You can use AeroLeads to view verified contact signals for Jacob Rucker at Verisk, including work email, phone, and LinkedIn data when available.
What schools did Jacob Rucker attend?
Jacob Rucker holds Bachelor'S Degree, Information Technology - Network Security from Western Governors University.
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