Richard Johnston Email & Phone Number

Providing Digital consultancy, leadership, and delivery. Specialising in ecommerce and transformation for large corporate, SME, as well as start-ups/scale-ups

London, United Kingdom

Accountable for the commercial performance of the Sky UK digital sales channels across the full customer and product lifecycle, including customer and user experience. Strategic digital leadership support to help grow the wider Sky group capability in Europe.Directing performance across multiple teams such as ecommerce, performance marketing, production, personalisation, MVT testing, agile delivery, and analysis. Multiple customer touchpoints including web stores, app, interactive… Show more Accountable for the commercial performance of the Sky UK digital sales channels across the full customer and product lifecycle, including customer and user experience. Strategic digital leadership support to help grow the wider Sky group capability in Europe.Directing performance across multiple teams such as ecommerce, performance marketing, production, personalisation, MVT testing, agile delivery, and analysis. Multiple customer touchpoints including web stores, app, interactive EPG, as well as the full customer lifecycle Show less

London, United Kingdom

Head of Digital for the Partner Markets Operating Company, supporting 50+ Partner Telecoms Markets around the globe to deliver both their and Vodafone Group revenue and NPS targets across Digital. Covering all aspects of Digital across Strategy, Organisation, Sales, Service, Help, App, Design, etc.

Newbury

Accountable for the sales strategy, multichannel strategy, and performance of the online sales channel for Vodafone UK. This also covers the profitability of Consumer/Small Business Acquisition, Retention and Prepay trading online.

United Kingdom

Leading the Ecommerce category managers to directly achieve sales and revenue targets for the online channel, and indirectly achieve wider direct sales/cross channel (Omnichannel). Accountable for all acquisition and retention segments of the Vodafone UK online trading in D2C and B2B (SME)

Accountable for the digital consumer upgrade revenue and experience, including cross channel applications to improve digital penetration. Sales and revenue targets delivered across several platforms including systems such as ATG, Chordiant, and other third party bespoke applications.

Leader for the teams of editors, designers, copywriters, and developers, on projects from simple optimisations to large scale redesign/re-platform projects and key business launches. Accountable for the external (Vodafone.co.uk) and internal intranet site content strategy, design, maintenance, and delivery.

Project lead for a creation and implementation of a redesigned internal website and portal for the circa 15k employees. Integral to the front line operations of Vodafone UK in serving its customers, as well as the central repository for all product and process information.

Bsc, Computing

Activities and Societies: Location Based Commerce, Artificial Intelligence, Web Design, Software Development

A Level, Pure Mathematics, Mathematical Mechanics, Physics, And German

Gcse, Secondary Education