• Technical Incidents Managements and analysis• Handle disputes, fraud and complaints• Maintaining persistent focus to increase efficiency and automation of business targets.• Risk management, financial analysis, Regulatory compliance and account management.• Coached new batches to learn and grow.

Incomm Payments (Present)Process disputes related to fraud watch/tampered/lost & stolen prepaid cards which can also be used as a debit or a credit card.Check available balance.Work on replacement cards on unauthorized charges in the transaction history.Create ticket/or case ID’s ensuring service agreement for further investigation to protect funds.Implement necessary solutions by identifying the root cause behind issues.Detail oriented transaction readings to determine failure for decline or other issues.GoogleManaging all aspects of the Google Ads campaign that strengthens an advertiser's campaign achieve effective results.Help clients manage their online business that includes websites, landing pages etc.Assist an advertiser with ongoing optimization that includes modify bids, adjust targeting such as location, placements, marketing strategies, review existing keywords and suggest keyword match types.Guide an advertiser for search, video, display and shopping campaigns. Provide recommendations to improve landing pages and website performances. Monitor a campaign and navigate the advertiser through appropriate performance reports. Advise creating and testing new ads variations.Suggest changes to enhance the account's performance relatively.Communicate electronically and add case logs for future reference. Use Google articles, other documents and tools for research to process investigations to determine issues. Suggest creating ad extensions and conversion tags in scenarios that demanded in depth analysis of campaign's performance.Complete monthly assessments to adhere to Google regulatory training.

Offering software solutions by designing and coordinating the event with event planners and marketers for online event registration, venue selection, event management and marketing, virtual, hybrid and onsite solutions and attendee engagement. Implement event requirements in the Event tool and sharing best practices with clients and document all communication in event’s CRM software. Communicate electronically with the client and review the initial implementation and make required changes by providing suggestions to improve the overall result of the implementation and help clients meet their goals.Maintain case log for future reference about the troubleshooting steps provided to the users. Provide advice to users and take them through navigation to identify steps to provide the optimal solution. Advise redesigning of their website wherever modifications needed to be made.

Using a troubleshooting tree and manual guides to diagnose network related queries.Prioritize and respond to incoming telephone calls for assistance from users experiencing problems with broadband services, hardware, software, networking, and other computer related troubleshooting and operating systems.Monitor the performance of other technical support members to ensure efficiency by taking supervisor calls and assisting other team members.Listen attentively to customer's needs and concerns; demonstrate empathy while maximizing opportunity to build rapport while communicating electronically. Take customers through navigation while trying to simultaneously reproduce technical errors encountered by the users. Provide one time problem solving resolution services to users to maintain FCRT.Propagate uninterrupted services to avoid outages by installing and maintaining, troubleshooting in order to facilitate HTTP communication, upgrading Web- server hardware and software to initiate recovery. Maintain billing refunds and credits to avoid discrepancies and escalations. Network booting to start up and load an operating system or other program directly from the network without any locally attached storage devices.In order to avoid losing data, perform data backups for protection, in case of disaster, accident or malicious action. Maintain regulatory tests and perform security and quality controls to avoid repeated errors. Dispense and troubleshoot the use of local area networks (LAN), wide area networks (WAN), networks, workstations, internet connection and non essential devices. Please also mention the following details: