REAL ESTATE BUSINESS MANAGEMENT: Expert in Complete & Effective Operations Management of Affordable Housing & Group Housing and Commercial Segment of Real Estate Industry MANAGING: 22 Projects (11 Residential + 11 Commercial); 12000+ Customers New Project Launches, New Draw, Redraw; Drafting of operational procedures Leads generation to conversions Payment Collections Customer complaints handing over of the Possessions and Maintenance Society.NEW PROJECT LAUNCHES , DRAW & REDRAW MANAGEMENT; Advertisements publication, Compliances to documentation & Scrutiny , HUDA Liaison, EMD cases reconciliations, disbursements, Pre Draw Cancellations, Clearances of all cheques, Holding & Conducting Draw, Documentation, refund processing; Disputes resolutionHOME LOAN MANAGEMENT & PROJECT APPROVALS FROM BANKS: Project Approvals with various Bankers, Documentation for disbursement of Sanctioned Loans of the customers, Liaison with Banks, resolution of customer queries, assistance to customers and FAST DISBURSEMENT OF LOANS to collect fast & Timely Bank Disbursements, Timely submission of Bills for Recovery of PAYOUT from Banks, Effectively Handling of all defaultersTIMELY DOCUMENTATION: Timely processing of AL, BBA, Demands, Reminders, Repeat Reminders, Cancellation Notices, Advertisements in Newspapers, Refunds dispatch/ Delivery, Bank files closing and Re-sale of the vacated units with all required compliance'FAST COLLECTIONS: Target Achievements 90%, Ensuring absolute follow up with defaulters BANKING & CASH MANAGEMENTINDIRECT BUSINESS MANAGEMENT Thro MBDA BDA BrokersDIRECT BUSINESS MANAGEMENTBROKERS MANAGEMENTCUSTOMER COMPLAINTS RERA COMPLIANCE SGST VAT ST TDS COMPLIANCES ERP UP GRADATION & NEW SOFTWARE DEVELOPMENTSACCOUNTS ADMIN HR BANKING & CASHDAILY UPDATES TO THE MANAGEMENTONLINE PORTALS MANAGEMENT: Online Bookings Payments Brokers Portal Loan Leads Reputation Management SURRENDERS CANCELLATIONS REFUNDSLEGAL MATTERS

PRESENT ROLE AND RESPONSIBILITIES:Number of Projects Handling: 120Project Details: Residential, Commercials, Malls, Townships, Flats and Plots Team Size: 50; RESPONSIBILITIES: Managing all responsibilities relevant to front end and back end both:Sales & Business Management Collections –PAN India Basis Possession Handing Over: Customer Care and Coordination: Brokerage & Commissions: Independent and Effective Communication and Correspondence Legal Issues, LiasionBank Loans and documentationsDaily / Weekly & Monthly ReportsRegular interaction with ManagementAccounts & AuditTaxation- Service tax, VAT, CST, TDS, Cash & bankingAdministration & HR,

Management of jobs involved from booking till handing over of possessionControl daily operations Review progress & Motivate staff to deliver Ensure customers are at ease N comfort and their problems are resolvedKeep liaison with sanctioning department obtain project updates ensure the customer queries are addressed Ensure Daily mails are responded back Make All statutory complianceFollow with customers for stage-wise paymentsMonitor collection team resolve issues Attend to all visiting customers Visiting all the sites Manage grievances payment handing over Coordinate bankers for project approvals loan disbursementsHandle CREDAI issues attend datesInteraction with police officials regarding FIR lodgedMeet with customers specifically coming for cancellation refundsMake defaulters to come to office discuss devise methods to settle their issuesCollect VAT TDS ST Coordinate with Legal Team discuss ongoing cases progress possibilities of out of court settlementKeep a tab on the expenses incurred and manage the cost Banking of the chequesEnsure timely generation of the DemandsDaily reports are generated N circulatedOverall to ensure MIS analysis are done on weekly basis unit profitability target is achieved as per the budgetsManage entire back-endCoordinate with engineering complete hand-over of flats snag listAssisting management in making major business decisionsCoordinate with PR department ensure deduction of advertisement expenses pertaining to brokers share.Handling the Allotments and Re allotment Timely issuance of assured returns ChequesTimely issue of compensation cheques on delayed projects.Timely execution of apartment buyer agreements and transfers of units for all the projects.Verification of Transfers and re allocations of the apartments on day to day basis.Coordination with the banks for disbursements of loansEnsure updation of daily dataEnsure refund and compensation to customers

Front and Back end Operations, Correspondence, Administration, Collection, MIS, Legal, Channel Partners, Sales, Customer Accounts, Vendors Management, Project coordination etc

Managed successfullyCustomer Care and Back Office Operations of 6 projects with over 7000 flatsManaged a team of 45 staffManaged Operations of Residential & Commercial segments consisting of the following OperationsProcessing of Bookings, Allotment Letters/ Agreements & Demand Letters for payments / Reminders/NoticesOutstanding Collections Forecast & Fast RecoveryVerification and Completion of Records & ERP & Database ManagementPeriodic Reporting & MIS & Inventory ManagementReferral Sales & Image & Brand BuildingInterest Recovery & Penalty Payments, Booking Cancellations & RefundsCustomer Complaints, Interaction & SatisfactionValue addition by Customer UpdationPossession Handing Over and related documentationCoordination with Legal and Team Work & MotivationProject Approvals & Loan processing of CustomersChannel Partners/ Brokers Appointment & ManagementRecommendation to Management for Improvements Internal Control through Implementation of Policy & proceduresCoordination with Construction Team, Flat Transfers, deletion of co-applicant nameMinimizing the Risk & Frauds, Budgets & Expense ControlCoordination and Assistance to Accounts & Finance departmentMedia, Communication & AdvertisingOperational Manual, System & procedures & Staff training/support

CUSTOMER CARE, SUPPORT, RELATIONS, COLLECTION AND BACK OFFICE MANAGEMENTGrievance Handling, Pacification, Streamlining the systems, impart trainings- Form and manage the team & back office operations, Consumer complaint cases, Generation of periodical MIS, Pre/Post Sales Monthly collection targets, Minimize risks and maximize recovery efficiency. BILLING & COLLECTION MANAGEMENT: Timely billing, dispatch & delivery, Invoice discounting, Handled up to 5000 customers, review of Customer credit limits, Liaising with all Units, Fast collection & achievement of targets

COMPLETE MANAGEMENT OF CAR RENTAL AND RADIO CABS BUSINESSBUSINESS DEVELOPMENT & MARKETING MANAGEMENTLEAD GENERATION, CONVERSION OF QUERY INTO ORDER CUSTOMER RELATIONS AND ASSISTANCEBILLING AND COLLECTIONS CORRESPONDENCE, TEAM MOTIVATION AND ACHIEVEMENT OF TARGETS FLEET MANAGEMENT AND VEHICLES MANAGEMENT/ INSURANCE ADMINADDITIONAL CHARGE FOR ACCOUNTS & ADMIN MANAGEMENTLEGAL & LIASION

ACCOUNTS, MIS, RECEIVABLE MANAGEMENT, VENDOR BILLS PROCESSING, WAREHOUSE MANAGEMENT, PROVIDENT FUND INVESTMENTS AND ACCOUNTING, INSURANCE & CLAIMS MANAGEMENT, CORRESPONDENCE AND COORDINATION, STATUTORY AUDIT AND INTERNAL CONTROLS, INTERNAL AUDIT, INVENTORY TAKING, BUDGETS- VARIANCE ANALYSIS AND ACTIONS, OPERATIONAL MANUAL DRAFTING

SALES & ORDERS PROCESSING, HR & ADMIN, INVENTORY CONTROL, ACCOUNTS, MIS, RECEIVABLE MANAGEMENT, VENDOR BILLS PROCESSING, WAREHOUSE MANAGEMENT, PROVIDENT FUND INVESTMENTS AND ACCOUNTING, INSURANCE & CLAIMS MANAGEMENT, CORRESPONDENCE AND COORDINATION, STATUTORY AUDIT AND INTERNAL CONTROLS, INTERNAL AUDIT, INVENTORY TAKING, BUDGETS- VARIANCE ANALYSIS AND ACTIONS, OPERATIONAL MANUAL DRAFTING