A highly experienced Airlines professional, with over forty years in the industry. A proven track record of developing and improving business performance through improved service levels coupled with an analytical approach to achieving financial results. Key strengths are in team leadership, personnel management, client relationship development and process improvement. In addition, my vast knowledge of all operational functions within the Airline, including operations and maintenance, flight crew, passenger and baggage services, ground security and safety and cargo handling has enabled me to implement sound Aviation practices that result in customer satisfaction. An effective communicator who engages all levels from operational teams up to director