R M. Email & Phone Number

Oxon Hill, Maryland, United States

-Provides support to C&A documentation support (SSP, SECONOPs, system and architecture diagrams,SRTM, POA&Ms responses) to IAMs and ISSOs; provide POA&M mitigations in response to liens againstthe systems-Work with Security Department to get Security plans approved for the division-Manage, coordinate, resolve, and prevent Information Assurance security.

Baltimore, Maryland Area

-Apply vendor and security patches to CentOS and Linux OS systems as well as database systems (Oracle, MongoDB, MySQL) in both cloud and virtual environments-Ensured Continuous Monitoring was being done properly by applying security patches to all systems-Evaluate microcomputer hardware, software and services to resolve user needs. Engineer, install.

Washington D.C. Metro Area

• Read technical manuals; confer with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

Cumberland, Maryland Area

• Test, maintain, and monitor computers and computer programs and systems, including coordinating the installation of computer programs and systems such as Windows Resource Manager.
• Use Windows 7,8 and 10 troubleshooters to determine which action is needed i.e. updates, recovery, outlook error codes, upgrade and installation error codes.
• Backed up network data, configured security settings and analyzed network security breach after a malware attack.
• Performed troubleshooting, installation, configuration and support on Dell, HP, Lenovo, Mac PC’s and laptops.
• As a LAN/WAN support specialist documented network support activities.
• Monitored network performance and analyzed data to identify causes of networking problems using diagnostic testing to resolve operational problems.

Nottingham, Maryland

• Answer user inquiries regarding cable modems, router, and cable equipment operation to resolve users’ problems.
• Develop training materials and procedures, to train users in the proper use of their new equipment and their features
• Enter commands and observe system functionality to verify correct operations, connectivity and detect any functionality errors.
• Allocate enough same day dispatchers to support fulfillment technicians with routes and technical troubleshooting.
• Providing proficient support to others in my department on provisioning and troubleshooting telephony or cable technical services.
• Works with customers, internal or external, to resolve escalated issues regarding both quality of service and employee conduct.

Commerical Driving License Training, Commerical Driving License

Commercial Driver License Training

A+ Certification, Comptia A+

Computer Science

Activities and Societies: Marching Band

High School Diploma, Computer/Information Technology Administration And Management, 3.5

Activities and Societies: Marching Band