R M. Email & Phone Number

Oxon Hill, Maryland, United States

-Provides support to C&A documentation support (SSP, SECONOPs, system and architecture diagrams,SRTM, POA&Ms responses) to IAMs and ISSOs; provide POA&M mitigations in response to liens againstthe systems-Work with Security Department to get Security plans approved for the division-Manage, coordinate, resolve, and prevent Information Assurance security issues associated with development, deployment, and ongoing encryption operations of fielded systems for the government. Manage the System Security Plans (SSPs) in accordance with the RMF. Provides verbal briefings and written documentation to address the state of the information system and its security controls as set forth in NIST security controls and assessed the controls against the Sponsor components and mission.Implement risk management strategies to assess DoD networks and technologies that reside networkplatforms supporting NIPR, SIPR, JWICS, and IC networks and compliance with the requirements ofFISMA by assisting with implementation and validation of NIST SP 800-53 security controls-Perform certification testing on enterprise systems on Windows Server 2003/2008, Windows Domains, Active Directory, DNS, and GPOs and provided risk assessments for enterprise classified networks usingAgency-approved configurations for V-LANS over IPSEC VPN tunnels and to acceptable risk levels.-Performing incident handling, particularly for analyzing incident-related data and determining theappropriate response to each security incident.

Baltimore, Maryland Area

-Apply vendor and security patches to CentOS and Linux OS systems as well as database systems (Oracle, MongoDB, MySQL) in both cloud and virtual environments-Ensured Continuous Monitoring was being done properly by applying security patches to all systems-Evaluate microcomputer hardware, software and services to resolve user needs. Engineer, install, maintain, or repair security systems, programmable logic controls, or other security-related electronic systems-Ability to install microcomputer hardware and software-Providing General user assistance for various software packages and applications-Configure security settings or access permissions for groups or individuals using Active Directory-Identify, troubleshoot and maintain the causes of networking problems, using diagnostic testing software and equipment. -Perform risk analyses so that appropriate countermeasures can be developed-Develop plans to safeguard computer files against accidental or unauthorized modification, destruction, or disclosure and to meet emergency data processing needs-Encrypt data transmissions and erect firewalls to conceal confidentialinformation as it is being transmitted and to keep out tainted digital transfers-Assisting users with connecting workstation printers, scanners, and other devices. -Providing User support including installations, maintenance, troubleshooting, testing and hardware andsoftware evaluation-Employ proper interview techniques and prepare preliminary investigative reportsoutlining observations on all incidents resulting in effective resolution to incidents inside or outsidefacility-Prevent unauthorized individuals from gaining access into the facility by remaining tactful, usingthorough observation, and vigilance-Enforce the security disciplines (operational, physical, information,and personnel) to protect the workplace against possible theft, unauthorized entry, espionage,sabotage, and subversion from both internal and external threats

Washington D.C. Metro Area

• Read technical manuals; confer with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.• Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities. • Referred major hardware or software problems or defective products to vendors or technicians for service. • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.

Cumberland, Maryland Area

• Test, maintain, and monitor computers and computer programs and systems, including coordinating the installation of computer programs and systems such as Windows Resource Manager.• Use Windows 7,8 and 10 troubleshooters to determine which action is needed i.e. updates, recovery, outlook error codes, upgrade and installation error codes. • Backed up network data, configured security settings and analyzed network security breach after a malware attack.• Performed troubleshooting, installation, configuration and support on Dell, HP, Lenovo, Mac PC’s and laptops.• As a LAN/WAN support specialist documented network support activities. • Monitored network performance and analyzed data to identify causes of networking problems using diagnostic testing to resolve operational problems.• Proposed technical feasibility solutions for new functional designs and suggested options for performance improvement of technical objects.

Nottingham, Maryland

• Answer user inquiries regarding cable modems, router, and cable equipment operation to resolve users’ problems. • Develop training materials and procedures, to train users in the proper use of their new equipment and their features• Enter commands and observe system functionality to verify correct operations, connectivity and detect any functionality errors. • Allocate enough same day dispatchers to support fulfillment technicians with routes and technical troubleshooting.• Providing proficient support to others in my department on provisioning and troubleshooting telephony or cable technical services.• Works with customers, internal or external, to resolve escalated issues regarding both quality of service and employee conduct.

Commerical Driving License Training, Commerical Driving License

Commercial Driver License Training

A+ Certification, Comptia A+

Computer Science

Activities and Societies: Marching Band

High School Diploma, Computer/Information Technology Administration And Management, 3.5

Activities and Societies: Marching Band