• Qualified professional with 14+ years of experience across various ITES operations such as Project Management, People Management, Work Force Management, Client communication, Tele-Calling, Web Research, Quality Control, Cost Management, Revenue augmentation, etc. • Innovative and strategic attitude towards challenging tasks and providing effective solutions. The hard work and trust that I earned from the client resulted in improving one of my projects’ headcounts from 2 FTEs to 100+ FTEs. • Recently promoted to Director of MarTech Projects, handling more than 19+ projects including 60 sub-tasks.• Success-driven professional with excellent analytical & communication skills and capabilities in defining potential weak areas & guiding Team Leaders to overcome them.• Focused and hardworking professional played as a mastermind between production and software development team to build a successful internal UI which was connected to client UI through API to reduce the manual effort of downloading/uploading/clean up tasks and improved throughput to 24%.