Michael Shelton Email and Phone Number

Project & Program Management: Directed full lifecycle management for vulnerability assessments and penetration testing projects, ensuring alignment with Statements of Work and project timelines.Client Communication: Acted as primary client liaison, managing expectations, providing status updates, and translating technical findings for client accessibility.Process Optimization: Implemented process improvements, enhancing project efficiency and the quality of deliverables.Cross-Functional Collaboration: Worked closely with teams across IT, compliance, and development for secure, cohesive outcomes.Reporting & Documentation: Produced detailed project documentation and reports for both technical teams and executive stakeholders.

• Project Lifecycle Management: Oversee the full lifecycle of security assessment projects, aligning with each project's Statement of Work.• Client Engagement: Conduct project kickoff meetings, provide regular testing status updates, and maintain close collaboration with clients.• Report Coordination: Lead post-assessment report readout meetings, communicating findings and action plans effectively.• Team Leadership: Manage a remote team of consultants (US and international), addressing project blockers and refining technical outputs.• Instruction and Guidance: Offer assessment-related instructions and guidance, ensuring the technical precision of project deliverables.• Process Optimization: Continually improve processes and methodologies for enhanced client satisfaction and project success.

• System Defense Specialist: Guarded systems against unauthorized access, modification, and destruction, ensuring robust security.• Vulnerability Assessment & Network Monitoring: Conducted network vulnerability scans and monitored network traffic for anomalies.• Security Tools Management: Configured and supported key security tools, including firewalls, anti-virus software, and patch management systems.• Policy Development & Implementation: Developed and enforced network security policies, application security, access control, and data protection protocols.• Security Training & Awareness: Led training initiatives for employees on security awareness and best operational procedures.• Innovative Security Solutions: Designed and implemented new security solutions, focusing on enhancing the resilience of the existing IT environment.• Technical Consultation & Continuous Learning: Provided technical advice to internal stakeholders and maintained up-to-date industry knowledge through professional development activities.• Project Management: Managed multiple cybersecurity projects, including vulnerability assessment implementation and system security upgrades, ensuring adherence to timelines and objectives.

• Implemented advanced firewall and intrusion detection systems to guard against unauthorized access, reducing security breaches by over 40%.• Conducted regular network vulnerability scans across 500+ devices and monitored network traffic, identifying and mitigating 150+ anomalies yearly.• Configured and maintained key security tools, enhancing system integrity and reducing malware incidents by 30%.• Developed and enforced comprehensive network security policies, achieving 98% compliance with industry best practices and reducing incidents of data breaches.• Led security training initiatives for 200+ employees, significantly enhancing awareness and reducing human-error related security incidents by 25%.• Designed and implemented a multi-factor authentication solution across the organization, enhancing IT resilience and reducing account compromise incidents by 50%.• Provided strategic cybersecurity advice to key stakeholders, influencing the adoption of industry-standard cybersecurity practices and enhancing overall IT security posture.• Project Management: Led IT projects, including new software deployments, facility upgrades, and compliance initiatives, ensuring integration with FedRAMP standards and public sector requirements.

• Server Installation & Configuration: Install new and rebuild existing servers, configuring hardware, peripherals, services, settings, directories, and storage in line with standards and project requirements.• System Monitoring & Maintenance: Perform daily monitoring to ensure hardware and server resource integrity and availability, including reviewing system logs and confirming completion of critical jobs like backups.• Security Monitoring: Regularly conduct security checks to detect potential intrusions and ensure the robustness of system defenses.• Conducted cost-benefit analyses for technological upgrades, leading to a 25% reduction in overhead costs.• Advanced Technical Support: Provide Tier III and other levels of support as required by different stakeholders.• Issue Investigation & Troubleshooting: Investigate and resolve technical issues, including repairing and recovering from hardware or software failures and coordinating with impacted parties.• System Updates & Optimization: Apply operating system patches and upgrades regularly, update administrative tools, and add new services as needed. Perform continuous performance tuning, hardware upgrades, and resource optimization.• Analyzed IT department needs, identified vulnerabilities, and implemented strategies boosting productivity and efficiency by 20%.

• Client Requirement Identification: Establish strong rapport with potential and existing clients to understand and gather specific service requirements.• Data Collection and Analysis: Identify sources of information, design effective survey and data collection methods, and analyze, interpret, and classify data for organizational benefit.• Problem Solving & Information Retrieval: Address retrieval problems by modifying design to fit requirements, ensuring efficient data access.• Report Generation: Prepare comprehensive reports by collecting, analyzing, and summarizing relevant information.• User Support & Documentation: Develop user references by writing clear operating instructions and maintaining historical records through systematic documentation of system changes and revisions.• Confidentiality & Professionalism: Uphold client confidentiality and protect operations, maintaining professional and ethical handling of sensitive information.• Professional Development: Actively pursue professional and technical knowledge through workshops, publications, networking, and participation in professional societies.• Team Collaboration: Contribute to team efforts by achieving results in line with organizational goals.• Database Management: Establish and revise databases in collaboration with analysts and programmers, ensuring accurate data coding and retrieval, and maintain databases through regular data entry.

• Hardware and Software Setup: Install and configure computer hardware, operating systems, and applications.• System and Network Monitoring: Monitor and maintain computer systems and networks for optimal performance.• User Assistance and Issue Resolution: Guide staff or faculty, in-person or via telephone, to set up systems or troubleshoot issues.• Troubleshooting and Fault Diagnosis: Diagnose system and network problems, identify hardware or software faults, and implement solutions.• Hardware Replacement and Repair: Replace faulty parts as necessary to ensure system functionality.• Support Documentation: Develop procedural documentation and reports to assist in support processes.• Instructional Guidance: Follow diagrams and written instructions for repairing faults or setting up systems.• Application Deployment Support: Assist in the roll-out of new applications, ensuring smooth integration.• Responsive Service: Adhere to agreed time limits for responding to call-outs and resolving issues efficiently.• Task Management: Work diligently on tasks until completion, referring to third parties when appropriate.• Case Management: Prioritize and manage multiple open cases simultaneously, ensuring effective resolution.• Professional Relationships: Rapidly establish positive working relationships with staff and professionals like software developers.• Technology Evaluation: Test and evaluate new technologies to enhance system capabilities.

• Technical Support & Maintenance: Provided comprehensive support for PC hardware components, desktop operating system software, and various application software.• Help Desk Monitoring: Diligently monitored help desk requests to ensure timely and effective resolution of technical issues.• End-User Support: Offered end-user support, catering to both technical and non-technical staff, ensuring user-friendly assistance and problem resolution.

• Data Verification and Analysis: Verified accuracy of subscriber services and equipment against company records and analyzed discrepancies between records, installations, and physical equipment.• Security Measures Implementation: Installed security equipment and traps on subscriber lines, terminated unused tap ports, and secured pedestals to prevent unauthorized access.• Data Compilation and Coordination: Compiled precise data regarding homes passed and coordinated with company technicians and law enforcement to address unauthorized equipment usage.• Unauthorized Connection Management: Identified and disconnected illegal cable drops, ensured tap and pedestal security, and was responsible for tracking and assisting in the prosecution of unauthorized connections.• Evidence Collection and Reporting: Collected evidence in compliance with legal standards for unauthorized connections and maintained thorough reporting of all unauthorized access.• System Integrity Maintenance: Identified and reported system integrity issues, like damaged pedestals or exposed cables, and conducted repairs when possible.• Inventory and Time Management: Maintained accurate inventory of vehicle stock and kept detailed records of time management.• Confidentiality and Compliance: Adhered strictly to confidentiality protocols and ensured compliance with local, state, and federal laws.